KEISSY CASTILLO AQUINO
Hyattsville
2
years of professional experience
Highly organized and customer-focused with over 2 years of experience in providing excellent customer service and administrative support. Expert in managing multiple tasks, scheduling, customer service, order accuracy, menu knowledge, fluent in Spanish and English and a quick adapter to new environments.
Work History
Server
11 Months- Delivered exceptional customer service by taking accurate orders, ensuring timely food and beverage delivery while satisfying customer needs
- Trained new team hires on computer systems, menu knowledge, company standards and customer service expectations
- recommended guest the most ordered items as well as my personal favorites with a menu of more than 30 items memorized
- Collaborated with kitchen staff to ensure orders and timing accuracy for a satisfying guest experience.
LA Fitness Front Desk
7 Months- Confidently explained services, memberships, packages and discounts
- would do a walk around ensuring equipment safety and a head count to update live count on the website and app.
- Processed membership renewals and new sign ups using the company software systems.
Education
High School
Skills
Computer system management
Customer service experience
Call management
Order processing
Transaction processing
Menu knowledge
Food safety compliance
Timeline
Server
07.2025 - 06.2026Read More
LA Fitness Front Desk
08.2024 - 03.2025Read More
HIGH POINT HIGH SCHOOL
High School
Read More