Keith Baca
Seeking Employment
Silver Spring
Summary
Trilingual, friendly, and motivated administrative professional with successful experience in fast-paced office settings. Responsible, punctual, and productive professional who works well with others.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Studio Shift Lead
Tend
01.2024 - Current
- Running the show when the studio manager is out of office.
- Leading a daily team huddle and going over the day's schedule, production numbers, survey shout outs, etc.
- Checking in and checking out patients in terms of offering complimentary brush bags, scheduling appointments, taking payment, updating contact info, etc.
- Verifying insurance benefits.
- Presenting treatment plans.
- Handling patient complaints.
- Adjusting and filling the schedule with recare and pending treatment opportunities.
- Keeping inventory of studio supplies.
- Formulating ways to boost office production.
- Participating in promotional events.
- Supporting the studio manager with delegating tasks to the office.
Dental Receptionist/Surgical Assistant
Dental Implant Center Of Rockville
03.2023 - 11.2023
- Greeted patients and checked them in and out accordingly.
- Assisted patients in completing necessary forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Scheduled, rescheduled, and cancelled appointments for patients.
- Answered incoming phone calls and made outgoing phone calls other dental offices in regards to patient information.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Obtained payments from patients and scanned identification and insurance cards.
- Conducted patient intake interviews, recording and documenting relevant information.
- Registered and verified patient records before triage with most up-to-date information.
- Assisted in surgeries as needed.
- Sterilized instruments used by the doctor.
- Took vitals and recorded medical history for new patients.
- Discharged patients after surgery.
- Maintained an Excel sheet of reviews for the office.
- Conducted monthly raffles.
Administrative Assistant
Inspiration House
06.2018 - 12.2022
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and appointments for clients.
- Received and sorted incoming mail and packages.
- Maintained an Excel sheet of office expenses.
- Answered incoming phone calls and routed them accordingly.
- Transported clients as needed.
- Assisted in cleaning as needed.
- Made payments on company's behalf.
Education
Associate of Arts - Spanish And French
Montgomery College
Rockville, MD 08.2016 - 05.2018
High School Diploma -
Laurel High School
Laurel, MD 08.2012 - 05.2016
Skills
Understanding of confidentiality laws
Treatment room setup
Adept at multi-line phones
Excellent multitasking capability
Attention to Detail
Organization and Time Management
Cultural Awareness
Dependable and Responsible
Trilingual (English, Spanish, and French)
Timeline
Studio Shift Lead
Tend
01.2024 - Current
Dental Receptionist/Surgical Assistant
Dental Implant Center Of Rockville
03.2023 - 11.2023
Administrative Assistant
Inspiration House
06.2018 - 12.2022
Associate of Arts - Spanish And French
Montgomery College
08.2016 - 05.2018
High School Diploma -
Laurel High School
08.2012 - 05.2016
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