Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Keith Baca

Silver Spring

Summary

Dynamic professional with nearly ten years of leadership experience excelling in customer service and team performance. Proven track record in driving sales through effective merchandising and process improvements. Trilingual in English, Spanish, and French, with strong decision-making skills and a commitment to enhancing customer satisfaction and team morale.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Cotton On Group
09.2021 - Current
  • Assisted in daily operations by coordinating schedules and managing inventory.
  • Learned and applied company policies to ensure compliance during daily activities.
  • Engaged with customers to address inquiries and improve satisfaction levels.
  • Maintained accurate records of transactions and inventory levels for reporting purposes.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Established key performance indicators (KPIs) to track departmental success and drive accountability.

Department Manager

Zara
12.2018 - 09.2021
  • Oversaw daily operations, ensuring compliance with company policies and procedures.
  • Managed team performance, fostering a collaborative environment to enhance productivity.
  • Developed and implemented process improvements, reducing operational inefficiencies.
  • Led team in achieving sales targets through effective merchandising and product placement.
  • Resolved escalated customer complaints professionally and diplomatically, ultimately turning dissatisfied shoppers into loyal patrons.

Sales Associate

Kohl's
06.2016 - 12.2018
  • Delivered exceptional customer service to enhance client satisfaction and loyalty.
  • Implemented promotional strategies that increased foot traffic and boosted sales revenue.
  • Processed customer transactions efficiently using point-of-sale systems.

Education

Associate of Science - Business Administration

Montgomery College
Rockville
05-2018

High School Diploma -

Laurel High School
Laurel, MD
05-2016

Skills

  • Leadership
  • Customer Service
  • Goal setting
  • Employee scheduling
  • Customer relationship management (CRM)
  • Promotional planning
  • Coaching and mentoring
  • Decision-making
  • Trilingual: English, Spanish, and French

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Native or Bilingual

Timeline

Assistant Manager

Cotton On Group
09.2021 - Current

Department Manager

Zara
12.2018 - 09.2021

Sales Associate

Kohl's
06.2016 - 12.2018

Associate of Science - Business Administration

Montgomery College

High School Diploma -

Laurel High School

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Keith Baca