Keith Hannah
Laurel
Summary
My most recent Title was Linux Systems Administrator and Telecommunication?s Engineer for Unified Communications at the Consumer Financial Protection Bureau for the past 13 years since its inception providing consistent excellent service for the Bureau. I was also the Teams Administrator for Microsoft. I provide telephony Admin services for UC Teams adding telephone numbers to Teams accounts using Lumen phone numbers and Powershell scripts to build an account for placing and receiving calls in Teams then working in the Active Directory to add the new number in the GAL. I work with SIP, PBX, RDP, AudioCodes, Polycom, Cisco and Avaya PBX. I am also a very experienced Systems Tech retired since July 3rd 2013 from Verizon after 30 yrs of service. I’ve spent the rest of my career at CFPB. My previous experience is in installation and repair of T1,T3,and all Fiber Optic and copper lines. I’ve also worked as a Central Office Technician in Maryland, DC and Virginia. I have been an Admin with Outlook, Teams, Avaya, Microsoft working in Powershell, Linux, Cisco and CenturyLink. I've worked in Network Centers, worked in business repair and installing circuits and networks for small and large business.I'm a team player and i'm productive and used to working projects on my own with excellent results.
Accomplished Linux Systems Engineer with extensive experience in VoIP and Unified Communications. Proven ability to troubleshoot issues and deploy solutions effectively within large enterprise environments.
Overview
43
43
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Linux Systems Engineer
IT Concepts
Vienna
11.2011 - 02.2025
- My most recent Title was Linux Systems Administrator and Telecommunication?s Engineer for Unified Communications at the Consumer Financial Protection Bureau for the past 13 years since its inception providing consistent excellent service for the Bureau.
- I was also the Teams Administrator for Microsoft.
- I provide telephony Admin services for UC Teams adding telephone numbers to Teams accounts using Lumen phone numbers and Powershell scripts to build an account for placing and receiving calls in Teams then working in the Active Directory to add the new number in the GAL.
- I work with SIP, PBX, RDP, AudioCodes, Polycom, Cisco and Avaya PBX.
- I am also a very experienced Systems Tech retired since July 3rd 2013 from Verizon after 30 yrs of service.
- I’ve spent the rest of my career at CFPB.
- My previous experience is in installation and repair of T1,T3,and all Fiber Optic and copper lines.
- I’ve also worked as a Central Office Technician in Maryland, DC and Virginia.
- I have been an Admin with Outlook, Teams, Avaya, Microsoft working in Powershell, Linux, Cisco and CenturyLink.
- I've worked in Network Centers, worked in business repair and installing circuits and networks for small and large business.
- I'm a team player and i'm productive and used to working projects on my own with excellent results.
- Skills: UC Teams, ServiceNow, Outlook, SIP, PBX, Avaya Systems Admin, RDP, Active Directory, VOIP, Azure, Powershell, Fiber, Office 365, AudioCodes, WAWAS, Microsoft, Cisco, Polycom, NOC, CCNA, Linux Admin, Data Center, DAS, SBC, Fiber Mux replacement including Batteries, rack and stack in CO’s.
- I don’t have a Bachelor's degree in Computer Science, Information Technology, or a related field, but I do have equivalent experience.
- I have 30 years of experience in Telecommunication or Information Technology.
- I do have experience deploying new solutions in a large enterprise environment (5000-10,000 users). The Consumer Financial Protection Bureau has 17,000 employees.
- I have hands-on experience working with Microsoft Unified Communications platforms, including Microsoft Teams Voice and Skype for Business.
- I do possess a strong working knowledge of Session Initiation Protocol (SIP), Real-time Transport Protocol (RTP), and QoS for VoIP applications.
- I am proficient in troubleshooting VoIP call quality and connectivity issues using tools like Wireshark and other packet analyzers.
- I do possess a Solid understanding of networking principles, including VLANs, NAT, firewalls, and SBCs.
- Exceptional analytical and problem-solving skills.
- Strong verbal and written communication skills for technical and non-technical audiences.
- I have a lot of experience with hybrid cloud and on-premises VoIP environments.
- I do have knowledge of regulatory requirements, such as E911 compliance and VoIP security standards.
- I have experience and I have worked with PowerShell scripting for automation and configuration of Microsoft UC platforms.
- Certification(s) such as Microsoft Certified: Teams Voice Engineer Expert, CCNP Collaboration, or equivalent.
- I have a lot of experience working with call center or contact center solutions and integrations.
- I do have experience with enterprise-grade VoIP equipment, such as Cisco, Avaya, or similar systems such as Polycom.
- Public Trust
Systems and Services Technician
Verizon
Silver Springs
04.1982 - 07.2011
Education
Associate's Degree - Telecommunications
Advantek
Laurel, MD 11.2008 - 05.2010
Skills
- UC Teams
- ServiceNow
- Outlook
- SIP
- PBX
- Avaya Systems Admin
- RDP
- Active Directory
- VOIP
- Azure
- Powershell
- Fiber
- Office 365
- AudioCodes
- WAWAS
- Microsoft
- Cisco
- Polycom
- NOC
- CCNA
- Linux Admin
- Data Center
- DAS
- SBC
- Fiber Mux replacement including Batteries
- Rack and stack in CO’s
Certification
- Microsoft Certified: Teams Voice Engineer Expert
- CCNP Collaboration
- Equivalent
Experience
30, Telecommunication or Information Technology, 5000-10,000 users, 17000
Technical Skills
- Microsoft Unified Communications platforms
- Microsoft Teams Voice
- Skype for Business
- Session Initiation Protocol (SIP)
- Real-time Transport Protocol (RTP)
- QoS for VoIP applications
- Troubleshooting VoIP call quality and connectivity issues
- Networking principles
- Hybrid cloud and on-premises VoIP environments
- Regulatory requirements
- PowerShell scripting for automation and configuration of Microsoft UC platforms
Call Center Experience
True
Enterprise Grade Voip Equipment
- Cisco
- Avaya
- Polycom
Security Clearance
Public Trust
References
Thomas McCarthy, Senior Management, CFPB, 1700 G st nw, Washington, DC, 20552, tom.mccarthy@cfpb.gov, 240-723-0602
Education
No Bachelor's degree, Computer Science, Information Technology, or a related field, True
Occupational Licenses Certificates And Training
05/01/22, CCNA, Avaya
Timeline
Linux Systems Engineer
IT Concepts
11.2011 - 02.2025
Associate's Degree - Telecommunications
Advantek
11.2008 - 05.2010
Systems and Services Technician
Verizon
04.1982 - 07.2011