Keith Henson Jr
Parkville
Summary
Accomplished Assistant Manager with a proven track record at Walmart, enhancing customer satisfaction and team performance. Expert in sales monitoring and fostering team collaboration, I significantly improved service quality and operational efficiency. Skilled in coaching and conflict resolution, I excel in driving achievements beyond expectations.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Walmart
04.2022 - Current
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted performance evaluations and provided constructive feedback to employees.
- Teach and train associates to think independently and not be afraid to make mistakes.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Team Leader
Walmart
10.2020 - 04.2022
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Stow Associate
Amazon
11.2017 - 10.2019
- Maintained clean and organized workspaces to uphold safety standards.
- Separated damaged items from functional ones before placing on shelves.
- Sorted products onto shelves according to type, weight, and size.
- Organized both outgoing and incoming shipments based on product descriptions and shipment dates.
- Arranged merchandise according to company standards to maintain tidy and organized stockroom.
- Complied with safety regulations and protocols to reduce risks and safeguard teams.
- Used hand trucks and pallet jacks to safely move items to designated areas.
Education
No Degree - Psychology
Morgan State University
Baltimore, MDHigh School Diploma -
Paul Laurence Dunbar
Baltimore, MD06-2016
Skills
- Sales monitoring
- Recruiting and interviewing
- Employee performance evaluation
- Task delegation
- Staff training and development
- Employee scheduling
- Customer service
- Coaching and mentoring
- Team collaboration
- Customer rapport
- Money handling
- Conflict resolution
Watching Sports and traveling
I love the Baltimore Ravens and traveling to different parts of the world. So far, I've been to Aruba, Dominican Republic, Belize, Orlando and looking to visit a lot more places.
Timeline
Assistant Manager
Walmart
04.2022 - Current
Team Leader
Walmart
10.2020 - 04.2022
Stow Associate
Amazon
11.2017 - 10.2019
No Degree - Psychology
Morgan State University
High School Diploma -
Paul Laurence Dunbar
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