Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Keith Moorer

Keith Moorer

Salisbury

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

14
14
years of professional experience

Work History

Sales Professional

Pohanka Of Salisbury
11.2023 - Current
  • Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
  • Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
  • Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
  • Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.
  • Applied prospecting expertise to generate and pursue leads, setting up appointments, and site visits to maintain budding relationships.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Achieved or exceeded company-defined sales quotas.
  • Built relationships with customers and community to promote long term business growth.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Sales Professional and Finance Manager

Preston Ford
11.2021 - 11.2023
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Managed key accounts with regular check-ins to assess satisfaction levels while proactively addressing concerns or challenges before they escalated.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Negotiated prices, terms of sales and service agreements.
  • Contributed to team objectives in fast-paced environment.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Set and achieved company defined sales goals.
  • Evaluated and negotiated contracts to procure favorable financial terms.
  • Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
  • Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.

Sales Professional

Pohanka Of Salisbury
04.2018 - 11.2021
  • Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Achieved or exceeded company-defined sales quotas.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.
  • Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.

Youth Development Professional

Boys and Girls Club
08.2011 - 04.2018
  • Provided support and guidance to youth, helping them overcome personal challenges and achieve their goals.
  • Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
  • Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
  • Assisted with educational needs through tutoring and homework assistance.
  • Supervised youth and maintained security for each child under care.
  • Enhanced youth development by implementing engaging and interactive programs tailored to individual needs.
  • Empowered youth leaders by providing opportunities for them to take on leadership roles within the organization and serve as role models for their peers.
  • Implemented effective strategies for managing challenging behaviors while maintaining a safe and supportive atmosphere within our programs.
  • Collaborated with team members to develop comprehensive programs addressing diverse aspects of youth development.
  • Improved communication skills among participants by facilitating group activities and fostering open dialogue.
  • Took part in sports, games, and movie nights with children.
  • Led training sessions for staff members focused on best practices in youth development, enhancing overall program quality across the board.
  • Assisted youth in developing problem-solving and communication skills to support stress management.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Coordinated youth programs and activities to enhance life quality and self-esteem.

Education

High School Diploma -

Seaford Senior High School
Seaford, DE

Skills

  • Skilled in managing client concerns
  • Sales experience
  • Customer retention abilities
  • Customer relationship building
  • Cold calling
  • Customer service
  • CRM proficiency
  • Customer needs assessment
  • Account management
  • Regulatory compliance
  • Time management
  • Contact follow-up

Interests

  • I enjoy cooking for friends and family gatherings
  • I enjoy reading and writing
  • I love music and watching live bands
  • I love watching football

Timeline

Sales Professional

Pohanka Of Salisbury
11.2023 - Current

Sales Professional and Finance Manager

Preston Ford
11.2021 - 11.2023

Sales Professional

Pohanka Of Salisbury
04.2018 - 11.2021

Youth Development Professional

Boys and Girls Club
08.2011 - 04.2018

High School Diploma -

Seaford Senior High School

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Keith Moorer