Keith Randolph
Owings Mills
Summary
Seasoned Operations Captain with a proven track record at the Department Of Public Safety And Correctional Services. (Division of Parole and Probation), enhancing operational efficiency and safety compliance through strategic process improvements and technology integration. Expert in organizational development and operational excellence, I excel in crisis management and staff training, significantly boosting productivity and security measures.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operations Captain
Department Of Public Safety And Correctional Services
07.2021 - Current
- Improved the home detention unit's operational efficiency by streamlining processes and implementing new technologies.
- Analyzed data trends within the home detention unit to identify opportunities for growth and recommend strategic action plans accordingly to department officials.
- Championed continuous safety and security improvement initiatives, enhancing operational efficiency through process optimization techniques.
- Collaborated with senior leadership on the development of long-term security objectives aligned with departmental goals.
- Developed training programs to enhance correctional employee performance and boost overall productivity.
- Spearheaded a crisis response team for emergencies, and daily operations of DOC and Pretrial facilities.
Intelligence Lieutenant
Department Of Public Safety And Correctional Services
07.2012 - 07.2021
- Developed and executed intelligence plans, policies and procedures within the home detention unit.
- Created security protocols to ensure the safety of officers assigned to the unit.
- Responsible for interviewing and validating new enrollees to the unit.
- Provided supervision in the community of all patrolling officers to monitor daily job duties.
- Reviewed reports to assess any potential vulnerabilities within the unit and made the necessary changes to increase safety measures with new equipment and changes to staffing levels as needed.
- Conducted surveillance on Security Threat Group offender's residences for potential gang activity.
- Made recommendations to improve the effectiveness of the program through enhanced monitoring equipment, such as body cameras and ballistic vests as a needed additional protection device.
- Investigated staff misconduct and made recommendations to senior leadership.
Correctional Sergeant
Department Of Public Safety And Correctional Services
04.2006 - 07.2012
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage to state property.
- Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
- Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
- Recommended improvements for enhanced security measures that included scanners and enhanced video surveillance.
- Reduced instances of violence within the institution through effective conflict resolution strategies and communication skills.
- Resolved issues and disputes between inmates professionally and respectfully.
- Efficiently managed resources such as time, personnel, and equipment to ensure smooth operations within the correctional facility.
- Assisted in the planning and execution of large-scale facility operations including cell searches, shakedowns, and evacuation drills.
- Contributed to creating a safer environment for both staff and inmates by maintaining vigilance, reporting concerns, and addressing potential hazards promptly.
- Coordinated responses to critical incidents effectively ensuring minimal disruption to facility operations. Submitted an after-action plan to reduce the possibility of similar events in the future.
- Coordinated responses to emergency situations arising in different prison locations.
- Collaborated with multi-disciplinary teams to develop rehabilitation programs for inmates, promoting successful reintegration into society.
- Worked as a part of Warrant Apprehension Unit. Actively participated in serving warrants on wanted offenders.
Education
High School Diploma -
Lake Clifton Eastern High School
Baltimore, MD06-1991
Skills
- Operational excellence
- Organizational development
- Workflow optimization
- Security and Safety Compliance
- Logistics oversight
- Process improvements
- Correctional Systems Professional
Certification
- Interview and Interrogation
- Managing Death Investigations
- First Line Supervisor
- CPR/AED Certification
- First Aid Certification
- PREA Investigations
- CN5 NCIC
- Entrance Level Training Program
Timeline
Operations Captain
Department Of Public Safety And Correctional Services
07.2021 - Current
Intelligence Lieutenant
Department Of Public Safety And Correctional Services
07.2012 - 07.2021
Correctional Sergeant
Department Of Public Safety And Correctional Services
04.2006 - 07.2012
- Interview and Interrogation
- Managing Death Investigations
- First Line Supervisor
- CPR/AED Certification
- First Aid Certification
- PREA Investigations
- CN5 NCIC
- Entrance Level Training Program
High School Diploma -
Lake Clifton Eastern High School
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