Summary
Overview
Work History
Education
Skills
Timeline
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Keith Turner

Cambridge

Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.

Overview

50
50
years of professional experience
1973
1973
years of post-secondary education

Work History

Assistant Store Manager

BJ's Wholesale
Easton
02.2016 - 08.2025
  • Inventory control, payroll, drive sales, merchandising. Oversee operations, store signage, promotions, merchandise resets.
  • Assisted in managing daily store operations and staff scheduling.
  • Oversaw inventory management and ensured stock levels met customer demand.
  • Implemented visual merchandising strategies to maintain appealing product displays.
  • Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
  • Monitored sales floor activities to optimize team performance and workflow.

Assistant Store Manager

Lowes Home Improvment
Easton
03.2004 - 12.2015
  • Assisted in managing daily store operations and staff scheduling.
  • Oversaw inventory management and ensured stock levels met customer demand.
  • Trained new employees on company policies and customer service standards.
  • Implemented visual merchandising strategies to maintain appealing product displays.
  • Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
  • Collaborated with department managers to align store objectives with company goals.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.

Owner

Tommy Sporting Goods
Cambridge
05.1992 - 01.2004
  • Managed daily operations of sporting goods retail store.
  • Developed and maintained strong relationships with suppliers and vendors.
  • Oversaw inventory management and stock replenishment processes.
  • Implemented promotional strategies to enhance store visibility and sales.
  • Handled customer inquiries and resolved issues efficiently.
  • Organized store layout to maximize product display and accessibility.
  • Ensured compliance with safety regulations and operational procedures.
  • Managed daily operations of business, including hiring and training staff.
  • Ensured compliance with local, state, and federal regulations.
  • Oversaw budgeting and financial management.
  • Provided direction and guidance to employees.

Assistant Manager

Tommy Sporting Goods
Cambridge
01.1982 - 05.1992
  • Assisted in managing inventory levels and stock replenishment processes.
  • Coordinated staff schedules to ensure optimal coverage during peak hours.
  • Trained new employees on store policies and customer service practices.
  • Resolved customer inquiries and complaints to maintain satisfaction levels.
  • Maintained up-to-date knowledge of company products and services.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Factory Production Worker

Cambridge Wire Cloth Co
Cambridge
08.1975 - 01.1982
  • Operated machinery to produce wire cloth products efficiently.
  • Monitored production lines for quality control and safety compliance.
  • Assisted team members in troubleshooting equipment issues during production.

Education

Cambridge High School
Cambridge, Md

Skills

  • Inventory management
  • Visual merchandising
  • Payroll administration
  • Customer service

Timeline

Assistant Store Manager

BJ's Wholesale
02.2016 - 08.2025

Assistant Store Manager

Lowes Home Improvment
03.2004 - 12.2015

Owner

Tommy Sporting Goods
05.1992 - 01.2004

Assistant Manager

Tommy Sporting Goods
01.1982 - 05.1992

Factory Production Worker

Cambridge Wire Cloth Co
08.1975 - 01.1982

Cambridge High School

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Keith Turner