Keiyanni Jackson
Rockville
Overview
5
5
years of professional experience
Work History
Assistant Manager
Tire World Auto Repair Centers
Frederick, MD
07.2021 - 03.2025
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Coordinated staff schedules and managed training programs for new employees.
- Implemented inventory management systems to streamline product ordering and reduce costs.
- Developed process improvements that enhanced service delivery and increased customer satisfaction.
- Collaborated with management to create marketing strategies that increased brand awareness and customer engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Volunteer Coordinator
Apollycon
10.2025 - Current
- Coordinated volunteer recruitment efforts to enhance community engagement and support event planning.
- Developed training materials for new volunteers, ensuring understanding of roles and responsibilities.
- Managed scheduling and logistics for volunteer activities, optimizing resource allocation for events.
- Facilitated communication between volunteers and event coordinators to streamline operations and address concerns.
- Implemented feedback mechanisms to assess volunteer experience and drive continuous improvement initiatives.
Contract and Tire Specialist
Radial Tire Company
Silver Spring
03.2025 - Current
- Assisted customers in selecting appropriate tire products based on vehicle specifications and driving habits.
- Conducted routine inspections of tire inventory to ensure quality and proper storage conditions.
- Provided technical support regarding tire maintenance and safety guidelines to enhance customer satisfaction.
- Collaborated with team members to streamline tire installation processes, improving efficiency in service delivery.
- Research and locate across the DMV area for vehicle contracts for companies to have their vehicle serviced at
- Liaison between Radial Tire and federal government agencies for contractual work
Education
Bachelors Of Arts - English
Morgan State University
Baltimore, MD05.2019
Master Of Arts - English
Southern New Hampshire University
Hooksett, NH12.2022
Timeline
Volunteer Coordinator
Apollycon
10.2025 - Current
Contract and Tire Specialist
Radial Tire Company
03.2025 - Current
Assistant Manager
Tire World Auto Repair Centers
07.2021 - 03.2025
Bachelors Of Arts - English
Morgan State University
Master Of Arts - English
Southern New Hampshire University