Summary
Overview
Work History
Education
Skills
Timeline
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Jiayi Chen

Laurel

Summary

Dynamic and results-driven professional with experience as a Shift Supervisor at SUBWAY® Restaurants. Proven expertise in attendance oversight and labor cost control, enhancing operational efficiency. Recognized for training staff effectively and delivering exceptional customer service, leading to improved sales and customer satisfaction. Skilled in maintaining safety standards and optimizing workflows.

Overview

3
3
years of professional experience

Work History

Shift Supervisor

SUBWAY®Restaurants
08.2021 - 12.2022
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Responded to and resolved customer questions and concerns.
  • Completed store opening and closing procedures and balanced tills.

Barista

Dunkin' Donuts
09.2019 - 12.2020
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Education

Bachelor of Science - Computational Science

University of Maryland, College Park
College Park, MD
08-2027

Associate of Applied Science - General Studies

Howard Community College
Columbia, MD
07-2022

Skills

  • Attendance oversight
  • Shift reporting
  • Safety reviews
  • Labor and food cost control

Timeline

Shift Supervisor

SUBWAY®Restaurants
08.2021 - 12.2022

Barista

Dunkin' Donuts
09.2019 - 12.2020

Bachelor of Science - Computational Science

University of Maryland, College Park

Associate of Applied Science - General Studies

Howard Community College

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Jiayi Chen