Kelis Glover
Essex
Summary
Proficient Scheduling Coordinator with robust experience in managing complex schedules, coordinating logistics, and facilitating communication between different departments. Known for skills in project management, time management, and multi-tasking; able to prioritize tasks effectively for optimal productivity. Demonstrated ability in streamlining processes for improved efficiency while maintaining high levels of accuracy. Previous work has led to smoother operations and increased departmental collaboration.
Overview
2
2
years of professional experience
Work History
Scheduling Coordinator
Mercy Medical Center, Inpatient Acute Care
02.2024 - Current
- Entered information into system to update status reports.
- Provided support in resolving scheduling conflicts between employees.
- Sent out frequent telephone or email reminders of scheduled meetings to participants.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Prepared and distributed detailed reports on scheduling metrics and performance indicators.
- Conducted regular reviews of existing scheduling policies and procedures to identify areas for improvement.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Set and confirmed customer appointments.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Resolved customer complaints or answered customers' questions.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Resolved customer inquiries regarding schedule changes or availability of services and products.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Collaborated with other departments to coordinate resources when necessary.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Managed personnel schedules to keep shifts properly staffed.
- Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Negotiated with vendors and service providers to schedule maintenance and support services.
- Utilized scheduling software to organize and update daily, weekly, and monthly schedules.
- Developed strategies for improving efficiency within the scheduling process.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Collaborated with department managers to forecast staffing needs and adjust schedules accordingly.
- Monitored employee attendance and time-off requests to ensure compliance with company policies.
- Gathered employee and staff data to develop monthly work schedules.
- Coordinated with HR to onboard new hires, including scheduling interviews and orientation sessions.
- Organized training sessions on proper scheduling techniques for new hires.
- Interpreted and explained work procedures and policies to brief staff.
- Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
Scheduling Coordinator
AME Home Care
07.2023 - 02.2024
- Entered information into system to update status reports.
- Provided support in resolving scheduling conflicts between employees.
- Sent out frequent telephone or email reminders of scheduled meetings to participants.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Prepared and distributed detailed reports on scheduling metrics and performance indicators.
- Conducted regular reviews of existing scheduling policies and procedures to identify areas for improvement.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Set and confirmed customer appointments.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Resolved customer complaints or answered customers' questions.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Prepared welcome packages for new hires.
- Scheduled appointments for clients, customers, and other visitors.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
Server
TGI Fridays
01.2023 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
Newtown High School
Owings Mills, MD06-2023
Skills
- Menu Memorization
- Leadership Skills
- Customer engagement and support
- Daily timekeeping
- Schedule organization
- Calendar coordination
- Confidentiality requirements
- Intake documentation
- Task delegation
- Time management skills
- Insurance verification
- Patient registration
- Medical terminology
- Mail handling
- Referral coordination
- Electronic medical records systems
- Patient scheduling
- Payroll processing
- Deadline oriented
- Teamwork and collaboration
Timeline
Scheduling Coordinator
Mercy Medical Center, Inpatient Acute Care
02.2024 - Current
Scheduling Coordinator
AME Home Care
07.2023 - 02.2024
Server
TGI Fridays
01.2023 - 02.2024
High School Diploma -
Newtown High School
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