Kellene Curtis
College Park,MD
Summary
Personable and energetic, bringing positive attitude and excellent multitasking abilities. Knowledge of food service operations and adept at quickly learning menu items and delivering orders efficiently. Committed to providing exceptional service and ensuring customer satisfaction.
Overview
4
4
years of professional experience
Work History
Food Runner
The Food Market
Columbia, MD
04.2024 - 03.2026
- Delivered food orders promptly to ensure guest satisfaction and enhance dining experience.
- Monitored and maintained cleanliness and organization to uphold restaurant standard, adhering strictly to food safety guidelines.
- Memorized garnishes and proper plating to ensure consistency and upscale presentation.
Server
Uncle Julio’s
Columbia, MD
05.2022 - 02.2025
- Effectively and accurately communicated information about food, ingredients, prices, allergies, and taste descriptions to hundreds of guests.
- Delivered exceptional customer service by accurately taking and processing orders.
- Cultivated warm relationships with regular customers.
Hostess
Uncle Julio’s
Columbia, MD
05.2022 - 02.2025
- Greeted guests promptly, enhancing customer satisfaction and creating welcoming atmosphere.
- Practiced how to efficiently and empathically listen to complaints and questions, solving them or delegating to a manager who could solve the problem.
- Learned how to calculate and communicate wait-times, factoring in server exhaustion and kitchen stress so as to maintain quality service.
Dog Daycare Attendant
Pinkies Play Place
Clarksville, MD
06.2022 - 07.2023
- Supervised daily activities and interactions among dogs to ensure safety and well-being.
- Maintained cleanliness of play areas, ensuring sanitary conditions for all pets.
- Increased repeat business through friendly and professional communication with clients about their pets' progress and behavior.
Education
Some College (No Degree) - Psychology
University of Maryland, Baltimore County (UMBC)
Baltimore, MDBachelor of Arts - Psychology
University of Maryland, College Park
College Park, MD05-2028
Skills
- Customer service
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Time management
- Safe food handling
- Relationship building
- Order management
- Foodservice
- Effective multitasking
Timeline
Food Runner
The Food Market
04.2024 - 03.2026
Dog Daycare Attendant
Pinkies Play Place
06.2022 - 07.2023
Server
Uncle Julio’s
05.2022 - 02.2025
Hostess
Uncle Julio’s
05.2022 - 02.2025
Some College (No Degree) - Psychology
University of Maryland, Baltimore County (UMBC)
Bachelor of Arts - Psychology
University of Maryland, College Park