Kelley Mitchell
Gaithersburg
Summary
Dedicated paraeducator with a strong focus on student engagement, classroom management, and emotional support. Committed to fostering a positive learning environment and enhancing individual instruction.
Overview
15
15
years of professional experience
Work History
Paraeducator
Montgomery County Public Schools
Fox Chapel Elementary School
08.2025 - Current
- Provided classroom support to enhance student engagement and participation during lessons.
- Monitored student progress and behavior, providing feedback to educators on individual development.
- Facilitated small group activities, encouraging collaboration and teamwork among students.
- Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
- Monitored student classroom and outdoors activities to promote student safety.
- Maintained a safe and inclusive learning environment by addressing behavioral issues promptly and following established protocols.
- Participated in professional development opportunities to stay current on best practices within the field of special education.
Front Desk Receptionist
The Eye Center
Rockville, MD
11.2021 - 12.2022
- Greeted patients and visitors, ensuring a welcoming atmosphere.
- Managed incoming calls and inquiries, directing them to appropriate staff.
- Scheduled appointments using electronic health record system effectively.
- Processed insurance information accurately to facilitate smooth check-ins.
- Coordinated with medical staff to ensure timely patient flow and service delivery.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
Secretary
Corporate Health Resources
Rockville, MD
08.2015 - 08.2020
- Answered Phone calls and implemented in getting medical records from doctors offices for medical clearance.
- Cleared records and issued medical certificates as necessary
- Managed confidential documents and maintained organized filing systems to ensure easy access.
- Trained new administrative staff on company policies and office software applications.
- Answered multi-line phone system and enthusiastically greeted callers.
Receptionist
Sports and Spine Medicine
Germantown, MD
09.2011 - 08.2015
- Managed patient scheduling to optimize appointment flow and minimize wait times.
- Coordinated communication between medical staff and patients to enhance service quality.
- Streamlined front desk operations by implementing efficient filing systems for patient records.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in maintaining a clean and organized reception area to create welcoming environment.
- Trained new reception staff on office procedures and system usage for consistency in operations.
- Handled insurance verification processes to ensure accurate billing and reduce claim denials.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
High School Diploma -
Rockville High School
Rockville, MD06-2002
Skills
- Small group instruction
- Classroom management
- Collaborative teamwork
- Emotional support
- Curriculum implementation
- Student engagement
- Health and safety
- Teacher assistance
- Individual instruction
- Lesson planning
Timeline
Paraeducator
Montgomery County Public Schools
08.2025 - Current
Front Desk Receptionist
The Eye Center
11.2021 - 12.2022
Secretary
Corporate Health Resources
08.2015 - 08.2020
Receptionist
Sports and Spine Medicine
09.2011 - 08.2015
High School Diploma -
Rockville High School