Kelley Okoroh
Glenarden
Summary
Friendly and professional individual with experience in customer service, security, and retail. Skilled at creating welcoming environments, handling guest concerns efficiently, and maintaining safety and order. Seeking a concierge position to leverage my skills in communication and client relations.
Overview
5
5
years of professional experience
Work History
Technician (Temp On Call)
Allen’s Locksmith
07.2024 - Current
- Provided locksmithing services including lock installation, rekeying, and troubleshooting.
- Assisted customers with emergency lockouts while maintaining professionalism.
- Ensured accuracy in logging service requests and equipment handling.
- Delivered excellent customer service and maintained safety protocols.
Security Officer (Temp On Call)
Securitas
09.2023 - 09.2024
- Monitored premises to ensure the safety and security of clients and guests.
- Responded to emergencies with professionalism and quick decision-making.
- Conducted regular patrols and provided detailed incident reports.
- Maintained a welcoming demeanor while enforcing security protocols.
Sales Associate
Foot Locker
08.2023 - 06.2024
- Delivered outstanding customer service by assisting customers in selecting products and answering inquiries.
- Processed transactions efficiently while maintaining accurate cash-handling practices.
- Organized inventory and restocked merchandise to ensure a visually appealing store layout.
- Built strong customer relationships to drive sales and brand loyalty.
Customer Service Associate
Six Flags America
02.2021 - 02.2022
- Provided excellent guest service, assisting visitors with directions, ride information, and park amenities.
- Handled guest inquiries and resolved concerns promptly to ensure a positive experience.
- Monitored park areas to maintain cleanliness and organization.
- Collaborated with team members to create a safe and enjoyable environment for guests.
Concierge/ Tenant Management
Tegaton Enterprises
08.2021 - 01.2022
- Provided exceptional customer service to tenants and guests, addressing inquiries and resolving issues promptly to ensure a positive experience.
- Managed daily front desk operations, including logging and distributing packages, coordinating deliveries, and maintaining accurate records.
- Assisted tenants with building access and amenities, ensuring security protocols were upheld at all times.
- Served as the primary point of contact for tenants, vendors, and contractors, facilitating smooth communication and scheduling.
- Responded to maintenance requests and emergencies, liaising with appropriate departments to resolve concerns efficiently.
Education
Bachelor of Science - Information Systems
Montgomery College
Rockville, MDBachelor of Science - Information Systems
Prince Georges Community College
PG MarylandSkills
- Database Management and Administration
- Customer Relations
- Conflict Resolution
- Safety and Security
- Multitasking
- Problem-Solving Skills
- Communications
- Strong Leadership Skills
- Management Skills
- Critical Thinking
- Team Spirit
- Interpersonal Skills
- Time Management
Timeline
Technician (Temp On Call)
Allen’s Locksmith
07.2024 - Current
Security Officer (Temp On Call)
Securitas
09.2023 - 09.2024
Sales Associate
Foot Locker
08.2023 - 06.2024
Concierge/ Tenant Management
Tegaton Enterprises
08.2021 - 01.2022
Customer Service Associate
Six Flags America
02.2021 - 02.2022
Bachelor of Science - Information Systems
Prince Georges Community College
Bachelor of Science - Information Systems
Montgomery College