Kelli Cannon-Showman
Westminster
Summary
Dynamic Certified Peer Recovery Specialist with a proven track record at Carroll County Health Department, excelling in recovery planning and resource navigation. Expert in motivational interviewing, I successfully improved client engagement and relapse prevention rates. Committed to fostering resilience and mental health awareness through compassionate support and tailored recovery programs.
Dedicated professional with strong background in providing evidence-based counseling services to individuals, couples and families. Skilled in developing treatment plans, conducting assessments and documenting progress. Committed to advocating for mental health and well-being of clients.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Certified Peer Recovery Specialist/Family Mentor
Carroll County Health Department/DSS
01.2020 - Current
- Supported clients with compassionate, empathetic face-to-face counseling.
- Signposted additional support services, including housing, employment and childcare assistance.
- Documented case management activity for accurate, reliable records.
- Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Tracked client participation in treatment services to identify attendance issues.
- Improved relapse prevention rates with targeted recovery program mentoring.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Listened to clients' concerns and provided encouragement and support.
- Developed treatment plans to help clients build self-confidence and resilience.
- Educated clients on dangers of substance abuse and prevention techniques.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Assisted clients in exploring feelings and understanding behaviors.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Supported individuals dealing with mental health and emotional issues.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Facilitated communication between clients and other service providers.
- Provided support to social service clients in navigating available resources.
- Developed and maintained relationships with community organizations and agencies.
Server
Parks Landing
04.1997 - 06.2015
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
Bachelor of Science - Counseling Psychology
Walden University
Minneapolis, MNMaster of Science - Social Work
Walden University
Minneapolis, MN11-2026
Skills
- Resource navigation
- Recovery planning
- Peer support
- Mental health awareness
- Motivational interviewing
- Substance abuse
- Boundary setting
- Documentation
Certification
- Peer Support Specialist Certification – Various State Certifying Bodies.
Timeline
Certified Peer Recovery Specialist/Family Mentor
Carroll County Health Department/DSS
01.2020 - Current
Server
Parks Landing
04.1997 - 06.2015
Bachelor of Science - Counseling Psychology
Walden University
Master of Science - Social Work
Walden University
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