Joshua Kenner
Rawlings
Summary
Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.
Overview
7
7
years of professional experience
Work History
Shift Manager
McDonald's
06.2021 - Current
- Handle escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Promote a positive work environment through open communication and constructive feedback.
- Improve overall team performance by effectively delegating tasks and providing clear instructions.
- Supervise employees and oversaw quality compliance with company standards for food and services.
- Keep employees operating productively and working on task to meet business and customer needs.
Ticket Attendant
Frostburg Community Pool
05.2018 - 09.2023
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Maintained accurate records of transactions, ensuring accountability in all financial exchanges.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Assisted guests with special needs, ensuring accessibility accommodations were met for an enjoyable event experience.
Crew Member
McDonald's
08.2018 - 06.2021
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
Education
Bachelor of Arts - Psychology
Frostburg State University
Frostburg, MD05-2025
Associate of Arts - General Studies
West Virginia University
Keyser, WV05-2023
High School Diploma -
Mountain Ridge High School
Frostburg, MD05-2021
Skills
- Staff motivation
- Punctual and reliable
- Energetic and enthusiastic
- Team development
Timeline
Shift Manager
McDonald's
06.2021 - Current
Crew Member
McDonald's
08.2018 - 06.2021
Ticket Attendant
Frostburg Community Pool
05.2018 - 09.2023
Bachelor of Arts - Psychology
Frostburg State University
Associate of Arts - General Studies
West Virginia University
High School Diploma -
Mountain Ridge High School
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