Kelli Schneider
Baltimore,MD
Summary
Professional Medical Receptionist with 25 years of experience working within a Medical office setting. Specialize in administrative and clerical support. Ability to work the front desk, back office, and Call Center. Extremely reliable, focused, and dedicated. Experience working with a range of health insurance plans. Able to work in a fast paced, busy work environment. Ability to work in a group setting, or independently. Caring, cheerful, and courteous attitude towards staff, as well as patients. Able to multi task efficiently and under pressure.
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations. Authorized to work in the US for any employer.
Overview
25
25
years of professional experience
Work History
Patient Service Representative
Ascension Saint Agnes Breast Center
Columbia, MD
07.2024 - Current
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the office.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Managed patient registration process, confirming data accuracy and completeness.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed Medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed Medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Responded to inquiries by directing calls to appropriate personnel
Medical Receptionist/Call Center Lead
The Heart Center Of Northern Anne Arundel County
01.2011 - 06.2024
- Check patients in, in a timely and accurate fashion for scheduled appointments. Complete registration process quickly and cordially for all patients. Accurately enter patients demographic information into chart. Check patients out, and schedule future appointments and tests. Verify insurances. Fax requested documents to other Medical offices. Record and file patient data and medical records. Remain up-to-date with all insurance requirements, including the details of patient financial responsibilities, co-pays, and past due balances. Call patients to remind them of upcoming appointments. Close the office at the end of the day, which includes closing out the credit card machine and transporting all funds to the billing office, straightening up the waiting room, and making sure it is presentable for the next business day, filling the copier with paper, locking all doors, and turning off the lights upon leaving. Answer incoming phone calls in a professional and courteous manner. Properly direct all calls in phone queues to improve call flow. Demonstrate knowledge of HIPAA privacy when handling patient information. Provide administrative support for nine physicians.
Medical Receptionist/Medical Records Clerk/Tech Aide
Advanced Radiology
11.2000 - 07.2010
- Checked patients in, in a timely and accurate fashion for scheduled appointments. Completed registration quickly and cordially for all patients. Accurately entered patients demographic information into chart. Checked patients out, and scheduled future appointments and tests. Verified insurances. Faxed requested documents to other Medical offices. Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, co-pays, and past due balances. Answered incoming phone calls in a professional and courteous manner. Properly directed all calls in phone queues to improve call flow. Demonstrated knowledge of HIPAA privacy when handling patient information. Recorded and filed patient data into the patients chart, then filed chart into the Medical Records Department. Pulled patients charts from the Medical Records Department upon request for the next business day. Walked patients back to exam area. Recorded patients Medical history. Prepped patient for exam, and had patient disrobe. Delivered patient's chart to the Medical Technologist. Hung X-ray and MRI films for the technologist to review before sending to the Radiologist to review and prepare report. Closed the office at the end of the evening, which included closing out the credit card machine and transporting all funds to the billing office, straightening up the waiting room, and making sure it was presentable for the next business day, making sure the copier was fully stocked with paper for the day shift, locking all doors, and turning off the lights upon leaving.
Medical Assistant (Externship)
Advanced Radiology
10.2009 - 11.2009
- Walked patients back to exam area. Recorded patients Medical history. Prepped patient for exam, and had patient disrobe. Delivered patients chart to the Dr. to review before seeing the patient. Accurately entered patients demographic information into the patients chart. Made sure all exam rooms were clean, presentable, and fully stocked at the beginning of my shift.
Education
High School Diploma -
Southern Senior High School
Baltimore, MD06.1997
Skills
- Customer Service (10 years)
- Medical Terminology (10 years)
- Call Center (10 years)
- EMR Systems (10 years)
- Medical Records (10 years)
- HIPAA (10 years)
- Patient Care (10 years)
- Medical Office Experience (10 years)
- Medical Receptionist (10 years)
- Insurance Verification (10 years)
- Medical Scheduling (10 years)
Additional Information
Meticulous attention to detail
Scheduling proficiency
Medical terminology
Professional and mature
Maintains strict confidentiality
Dedicated team player
Strong work ethic
Punctual
Reliable
Timeline
Patient Service Representative
Ascension Saint Agnes Breast Center
07.2024 - Current
Medical Receptionist/Call Center Lead
The Heart Center Of Northern Anne Arundel County
01.2011 - 06.2024
Medical Assistant (Externship)
Advanced Radiology
10.2009 - 11.2009
Medical Receptionist/Medical Records Clerk/Tech Aide
Advanced Radiology
11.2000 - 07.2010
High School Diploma -
Southern Senior High School
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