Kelly Ascenzi
Bel Air
Summary
Highly motivated, offering strong work ethic and positive attitude. I am able to multi- task in fast-paced work environments. Very customer service oriented. Willing to help out with any task given. I have many years of experience in the role of receptionist and manager position.
Overview
31
31
years of professional experience
Work History
Salon Manager
NVS Merle Norman
Bel Air, MD
08.2016 - Current
- Oversee salon employee performance, facility cleanliness, and sales.
- Handle employee scheduling and coverage needs during business hours.
- Provide staff coaching, mentoring, and consultation to enhance performance and professional development.
- Manage cash flow, business transactions, banking, and accounting processes.
Manager
Allure
Bel Air, MD
09.2006 - 08.2016
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Ordered and inventoried products and supplies.
- Oversaw scheduling of appointments.
Receptionist
Renaissance Salon And Spa
Bel Air, MD
06.2002 - 09.2006
- Greeted incoming clients professionally and provided friendly, knowledgeable assistance.
- Scheduled and Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Took clients payment for services.
- Ordered products and stocked inventory on shelves.
Spa Coordinator
Renaissance Salon And Day Spa
Hunt Valley, MD
04.1996 - 06.2002
- Answered questions about spa, treatments offered and spa's amenities.
- Maintained solid knowledge base of all spa and resort products and services.
- Interacted with guests daily and provided positive impression of spa.
- Grew repeat client base through effective marketing and customer service.
- Scheduled spa. services
- Helped in salon also when needed with scheduling appointments and checking them in.
- Checked clients out and took payment.
Manager
B & B Distributors
05.1992 - 04.1996
- Managed and motivated employees to be productive and meet their goals.
- Accomplished multiple tasks within established timeframes.
- Kept the store clean, organized, and safe for employees and customers.
- Made sure products were ordered, shelves were stocked.
- Did the closing at end of night and did deposit.
- Scheduled hair classes
Education
No Degree - Cosmetology
Marc Hair School
Parkville, MD03.1989
High School Diploma -
Parkville High School & Center For Math/Science
Baltimore, MD06.1987
Skills
- Revenue Generation
- Operational Efficiency
- Pricing Structures
- Customer Service
- Problem-Solving Skills
- Revenue Growth
- Employee Retention
- Managing Multiple Tasks
- Client Relations
- Day to Day Operations
Timeline
Salon Manager
NVS Merle Norman
08.2016 - Current
Manager
Allure
09.2006 - 08.2016
Receptionist
Renaissance Salon And Spa
06.2002 - 09.2006
Spa Coordinator
Renaissance Salon And Day Spa
04.1996 - 06.2002
Manager
B & B Distributors
05.1992 - 04.1996
No Degree - Cosmetology
Marc Hair School
High School Diploma -
Parkville High School & Center For Math/Science