Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Ascenzi

Bel Air

Summary

Highly motivated, offering strong work ethic and positive attitude. I am able to multi- task in fast-paced work environments. Very customer service oriented. Willing to help out with any task given. I have many years of experience in the role of receptionist and manager position.

Overview

31
31
years of professional experience

Work History

Salon Manager

NVS Merle Norman
08.2016 - Current
  • Oversee salon employee performance, facility cleanliness, and sales.
  • Handle employee scheduling and coverage needs during business hours.
  • Provide staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Manage cash flow, business transactions, banking, and accounting processes.

Manager

Allure
09.2006 - 08.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Ordered and inventoried products and supplies.
  • Oversaw scheduling of appointments.

Receptionist

Renaissance Salon And Spa
06.2002 - 09.2006
  • Greeted incoming clients professionally and provided friendly, knowledgeable assistance.
  • Scheduled and Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Took clients payment for services.
  • Ordered products and stocked inventory on shelves.

Spa Coordinator

Renaissance Salon And Day Spa
04.1996 - 06.2002
  • Answered questions about spa, treatments offered and spa's amenities.
  • Maintained solid knowledge base of all spa and resort products and services.
  • Interacted with guests daily and provided positive impression of spa.
  • Grew repeat client base through effective marketing and customer service.
  • Scheduled spa. services
  • Helped in salon also when needed with scheduling appointments and checking them in.
  • Checked clients out and took payment.

Manager

B & B Distributors
05.1992 - 04.1996
  • Managed and motivated employees to be productive and meet their goals.
  • Accomplished multiple tasks within established timeframes.
  • Kept the store clean, organized, and safe for employees and customers.
  • Made sure products were ordered, shelves were stocked.
  • Did the closing at end of night and did deposit.
  • Scheduled hair classes

Education

No Degree - Cosmetology

Marc Hair School
Parkville, MD
03.1989

High School Diploma -

Parkville High School & Center For Math/Science
Baltimore, MD
06.1987

Skills

  • Revenue Generation
  • Operational Efficiency
  • Pricing Structures
  • Customer Service
  • Problem-Solving Skills
  • Revenue Growth
  • Employee Retention
  • Managing Multiple Tasks
  • Client Relations
  • Day to Day Operations

Timeline

Salon Manager

NVS Merle Norman
08.2016 - Current

Manager

Allure
09.2006 - 08.2016

Receptionist

Renaissance Salon And Spa
06.2002 - 09.2006

Spa Coordinator

Renaissance Salon And Day Spa
04.1996 - 06.2002

Manager

B & B Distributors
05.1992 - 04.1996

No Degree - Cosmetology

Marc Hair School

High School Diploma -

Parkville High School & Center For Math/Science

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Kelly Ascenzi