KELLY BATZE
Sparrows Point,MD
Summary
With over 10 years of experience in providing excellent customer service and maintaining professional work ethics, I am a dependable worker who takes pride in the ability to adapt to changing work environments and production needs. Throughout my career, I have conducted over 500 appointments, ensuring customer satisfaction and supporting our team in meeting production goals. Approaching each task with a positive attitude, whether it is performing home energy check-ups or any other responsibilities that come next.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Home Efficiency Building Analyst
EZ Green Home
08.2016 - Current
- Conducted home performance energy audits by setting up diagnostic equipment and analyzing all energy related components in and around the home.
- Stayed current on latest program initiatives, policies, and procedures along with developing advanced technical knowledge in energy efficiency and building science.
- Installed and trouble shoot (10) smart thermostats per week. Replaced efficiency measures such as Energy Saving Light bulbs, Smart Power Strips, Shower start adaptors, Efficient-flow Showerheads, Water Heater Pipe Insulation.
- Communicates with homeowners about Home Performance impact measures.
- Encourage homeowners to undertake specific Home Performance energy-saving measures recommended.
- Preformed 20 to 30 Quick Home Energy Check-up (QHEC) a week to BGE, PEPCO, SMECO, Delmarva, & Entergy in Mississippi.
- Building Energy Efficiency Analyst where I am responsible to complete my own daily appointments, responsible for maintaining the business vehicle, inventory count and summit Energy efficient reports to customers in a timely matter
Customer Service Care Representative
Baltimore Gas & Electric Co
10.2013 - 06.2016
- My skills regard answering 50 calls a day regarding gas and electric emergency calls, collections, billing, energy assistance, service orders and marketing
Education
High School Diploma -
The Community College of Baltimore County
Catonsville, MD09.1996
High School Diploma - Business Administration
Lansdowne High School & Academy of Finance
05.1993
Skills
- Energy efficiency home standards
- Managing process efficiency
- BPI Certified
- MHIC Sales certified
- Customer care
- Driving experience
- Time management
- Home installations
- Home assessments
- Efficiency recommendations
- Analytical thinking
- MS Excel
- Microsoft office
Websites
Accomplishments
- Achieved my by BPI certification by completing a written and field test with American Institute of Building Science with accuracy and efficiency.
- Achieved my MHIC Sales licenses by completing a written test with Maryland State Licenses board.
- Resolved product issue through consumer testing. Completion of Google Nest Smart Thermostat class.
Certification
- Google IT Support Professional Certificate on Nest thermostats
- Certified Maryland Home Improvement Commission (MHIC)
- American Institute of Building Science (BPI)
Timeline
Home Efficiency Building Analyst
EZ Green Home
08.2016 - Current
Customer Service Care Representative
Baltimore Gas & Electric Co
10.2013 - 06.2016
High School Diploma - Business Administration
Lansdowne High School & Academy of Finance
- Google IT Support Professional Certificate on Nest thermostats
- Certified Maryland Home Improvement Commission (MHIC)
- American Institute of Building Science (BPI)
High School Diploma -
The Community College of Baltimore County
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