Kelly Carpenter
Mardela Springs
Summary
Customer-focused food industry professional with a genuine heart for hospitality and a deep, inside-out understanding of the restaurant world. Brings hands-on experience from the floor, the kitchen, and the conversations that matter most, paired with a natural gift for connecting with people. Known for a consultative sales style rooted in trust, curiosity, and care—more partner than pitch. Passionate about helping clients win, whether that means solving everyday challenges, unlocking new opportunities, or simply making their jobs easier. Leads with empathy, communicates with clarity, and consistently turns strong relationships into meaningful growth and sustainable revenue.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Office Manager
Aet Electric, Inc
Parsonsburg
10.2024 - Current
- Managed daily office operations and workflow efficiency at Aet Electric, Inc.
- Implemented filing systems to organize documents and improve access.
- Supported accounting by processing invoices and tracking expenses accurately.
- Maintained filing system for records, correspondence and other documents.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Bartender
Bury Tavern
Salisbury
03.2024 - Current
- Prepared and served a variety of beverages to customers efficiently.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Engaged with patrons to provide exceptional service and build rapport.
- Trained new bartenders on drink preparation and customer service standards.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
Restaurant General Manager
Southern Boys Concepts
Nanticoke
03.2013 - Current
- Oversaw daily restaurant operations and maintained high service standards.
- Implemented marketing strategies to enhance customer engagement and retention.
- Evaluated vendor performance and negotiated contracts for supplies efficiently.
- Fostered a positive work environment through effective communication and leadership skills.
- Maintained accurate inventories of food, supplies and equipment.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Managed busy and highly popular restaurant with professional, well-trained staff.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Emphasized customer-focused approach, delivering local neighborhood restaurant environment centered on building customer loyalty.
Education
Laurel High School
Laurel, DE06-2006
Skills
- Client communication
- Supplier negotiation
- Team leadership
- Time management
- Performance improvement
- Scheduling
- Customer relations and vendor engagement
- Team bonding and relationship building
Certification
Notary Public
Timeline
Office Manager
Aet Electric, Inc
10.2024 - Current
Bartender
Bury Tavern
03.2024 - Current
Restaurant General Manager
Southern Boys Concepts
03.2013 - Current
Laurel High School