Kelly Contreras Reyes
Temple Hills
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Advanced Pain Medicine Institute
11.2022 - Current
- Managed appointment scheduling using electronic health record systems.
- Handled multi-line phone systems, providing information and resolving inquiries efficiently.
- Assisted in insurance verification processes, facilitating smoother patient interactions.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Optician Technician
For Eyes Optical
12.2020 - 09.2022
- Assisted in fitting and adjusting eyewear to ensure optimal comfort and vision quality.
- Provided exquisite customer service by addressing inquiries and resolving issues effectively.
- Efficiently handling prescriptions, payments, and insurance verification processes.
- Personalized frame recommendations based on facial features, lifestyle needs, and fashion preferences.
Host
BLT Prime by David Burke
01.2017 - 10.2019
- Greeted and seated guests promptly to enhance overall dining experience.
- Utilized Open Table & Rezy to accommodate reservations, ensuring optimal table turnover.
- Coordinated reservations to maintain efficient restaurant flow.
- Handled high-pressure situations with composure, effectively managing large parties and unexpected events during busy shifts.
Education
High School Diploma -
Columbia Heights Education Campus
Washington, DC06.2019
Skills
- Front desk operations
- Telephone etiquette
- HIPAA guidelines
- Bilingual
Timeline
Medical Receptionist
Advanced Pain Medicine Institute
11.2022 - Current
Optician Technician
For Eyes Optical
12.2020 - 09.2022
Host
BLT Prime by David Burke
01.2017 - 10.2019
High School Diploma -
Columbia Heights Education Campus