Kelly Geppi
Baltimore
Summary
Dynamic office service specialist with a proven track record in customer support, event coordination, and employee training. Expertise in multitasking and maintaining organized operations to enhance client satisfaction.
Overview
22
22
years of professional experience
Work History
SR. Office Service Specailist
RICOH-USA, Ricoh Legal
Baltimore
08.2019 - Current
- Scan incoming/outgoing mail/packages as they come in.
- Delivered customer support for document solutions, resolving inquiries to enhance client satisfaction.
- Maintained accurate records of service transactions and client interactions.
- Facilitated prompt delivery of documents to clients to enhance satisfaction.
- Coordinated communication between clients and internal departments, ensuring timely resolution of issues.
- Provided training to new staff members on the proper use of equipment, supplies, processes. related to service operations and hospitality.
- Collaborated with team members to ensure smooth operations during peak times.
- Monitored inventory levels to ensure adequate supplies were available at all times.
- Kept lobbies, hallways, and common areas clean and organized.
- Organized events between departments, streamlining operations and fostering collaboration.
- Set-up Lunch event for the firm internal external events to elevate a business casual layout of catered food deliveries, as well as the breakdowns.
- Print, scan, GBC binding (combhttps://rsharepoint.sharepoint.com/sites/rus-rworld) Documents as need be for the firm deliver to office or send out by courier, UPS, ect.
- Answered telephone calls and emails from clients to address various questions and concerns.
- Sorted and distributed incoming mail to appropriate departments daily.
- Managed outgoing mail and packages using shipping software and tracking systems.
- Maintained organized storage of supplies and postal materials in the mailroom.
- Operated mailing equipment, including postage meters.
- Organized incoming and outgoing mail into designated sorting bins.
- Scanned documents to maintain accurate record keeping.
Costumer service
Historical Savage Mill
Savage
10.2014 - 09.2018
- Delivered upscale customer service by addressing inquiries and resolving issues to enhance guest experiences.
- Supervised mall staff to ensure timely service delivery and maintain high satisfaction levels.
- Developed solutions that enhanced customer service experience at the venue.
- Organized and planned events at the mill to promote historical tours and marketing initiatives.
- Trained new employees on safety procedures to maintain a secure environment.
- Managed supply orders for maintenance and office materials to support operations.
- Coordinated appointments for historical tours of the mill to engage visitors.
Lead Banquet Server
Columbus Gardens
Parkville
08.2004 - 01.2012
- Supervised banquet staff to ensure efficient service during events.
- Trained new servers on service standards and event procedures.
- Assisted in menu planning and executed food presentation for events.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Greeted guests warmly and took beverage orders while guiding them through menu options, ensuring a personalized dining experience.
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Managed inventory of tableware and linens for seamless operations.
- Removed and replaced dirty dishes and utensils to maintain table settings.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Verified food tray contents and transported each from kitchen to banquet hall.
- Prepared serving and appetizer trays and set tables in setup for events.
- Developed innovative concepts for special events and themed buffets, enhancing overall guest satisfaction and event appeal.
- Ensure proper handling of payments from customers by collecting cash or credit card information accurately.
- Handle customer complaints or concerns in an effective manner.
- Promoted new ice cream flavors through samples, enhancing guest experience and increasing upsells on premium selections.
- Meet with guest to propose a menu selection to what their event was Weddings/Birthday Parties/fundraisers/etc.. providing taste test to their liking, picking the color schemes for linens, center pieces, decor.
- Ensured compliance with health department regulations at all times.
Education
High School Diploma -
Southwestern
Baltimore, MD01-1996
Skills
- Customer support and relationship management
- Call center management
- Supply ordering and event coordination
- Shipping procedures and inventory management
- Courier services and route planning
- Package tracking and labeling
- Paperwork processing and organization
- Microsoft Outlook proficiency
- Cross-functional collaboration
- Employee training and adaptability
- Goal setting
- Deadline management
- Calm demeanor and multitasking
- Hospitality and accommodation services
- Legal
Timeline
SR. Office Service Specailist
RICOH-USA, Ricoh Legal
08.2019 - Current
Costumer service
Historical Savage Mill
10.2014 - 09.2018
Lead Banquet Server
Columbus Gardens
08.2004 - 01.2012
High School Diploma -
Southwestern