Kelly Markowski
Dundalk
Summary
Driven professional with strong customer service and problem-solving skills. Committed to safe driving practices and DOT compliance, ensuring timely deliveries and exceptional service.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Driver
United Rentals
Baltimore
06.2021 - Current
- Delivered exceptional customer service during on-site interactions, ensuring client satisfaction.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Maintained high customer satisfaction scores through attentive and responsive service. due to exceptional service.
- Ensured timely delivery of goods and services in excellent condition to enhance customer experience.
- Drove trucks to job sites for timely supply delivery. to and from job sites to deliver supplies.
- Managed time efficiently when making multiple stops along designated routes.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Communicated with dispatch to confirm delivery schedules and locations.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Adhered to all traffic laws and safety regulations during operations.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Secured merchandise during transportation to prevent damage, avoiding damage during transportation.
- Ensured vehicle cleanliness and performed regular maintenance checks.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents
- *PROMOTED to Inside Sales Rep Dec 2021*
- Delivered exceptional customer service ensuring client satisfaction
- Provided excellent customer service by responding promptly to customer inquiries and complaints
- Ensured timely delivery of goods and services in excellent condition to enhance customer experience
- Maintained high customer satisfactions cores through attentive and responsive service.
- Communicated with dispatch to confirm delivery schedules and locations.
- Participated in training sessions regarding ISR training and updates
- Prepared documents such as Bills of lading, invoices, receipts and other logs.
Armed Guard
GardaWorld Cash Services
Clarksburg
01.2020 - 05.2021
- Monitored and controlled access to sensitive areas during cash handling operations.
- Conducted thorough inspections of cash transport vehicles and secure facilities.
- Implemented security measures to discourage criminal activity at facilities., vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Trained new guards on operational procedures and safety measures to ensure compliance and preparedness.
- Participated in training sessions on safety protocols and emergency response procedures to enhance readiness and effectiveness.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
Armed Guard-Saety Manager
Dunbar Armored-Brinks
Baltimore
10.2016 - 04.2020
- Ensured safety of cash transports by monitoring and securing scheduled routes.
- Conducted thorough inspections of vehicles and security equipment.
- Collaborated with team members to ensure safety protocols were followed.
- Responded promptly to security alarms and emergency situations.
- Conducted security checks and patrols to ensure the safety of personnel and property.
- Utilized surveillance systems to monitor premises for suspicious activity.
- Investigated suspicious activities or incidents on premises.
- Observed behavior patterns in order to identify potential criminal activity or threats.
- Assisted in controlling access to restricted areas.
- Trained new staff on safety regulations and operational procedures to enhance compliance and readiness.
- Called police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
- Provided exceptional customer service to clients during cash handling operations.
- Provided friendly and professional assistance to employees, visitors and customers.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Coached and mentored team members to improve their job performance. and trained team members in order to improve their job performance.
- Facilitated team meetings and coaching sessions to foster continuous performance improvement.
- Maintained detailed logs of daily activities and incidents reported.
- Facilitated team meetings and coaching sessions to foster continuous performance improvement.
Phlebotomist- Charge Nurse
American Red Cross
Baltimore
06.2004 - 07.2015
- Performed venipuncture and other blood collection procedures according to established standards.
- Collected blood samples from donors following safety protocols and procedures.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Monitored donor reactions during and after blood collection procedures.
- Educated donors on the donation process and post-donation care.
- Ensured accuracy of donation records and donor information to support compliance and quality assurance.
- Collaborated with team members to enhance donor experience and safety.
- Prepared donation sites ensuring cleanliness and comfort for donors.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Facilitated training for new staff on phlebotomy techniques and protocols to enhance team competency and service delivery.
- Assisted in the training of new phlebotomists.
- Scheduled patient appointments to ensure efficient workflow and managed patient flow to minimize wait times.
- Responded quickly and effectively to emergency situations.
- Documented patient information into electronic medical records system.
- Ensured proper storage and handling of blood products per guidelines.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Calibrated medical equipment according to manufacturer specifications to ensure accuracy. according to manufacturer specifications.
- Provided excellent customer service while interacting with patients.
Overnight Stocker
Walmart
Dundalk
02.1997 - 09.2000
- Collaborated with team members to unload freight from delivery trucks, facilitating timely stock replenishment.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Stocked shelves with merchandise to create organized displays.
- Ensured product placement adhered to company standards and guidelines.
- Streamlined organization of shelves, racks, and bins to enhance product availability for customers.
- Maintained cleanliness and orderliness of work areas throughout shifts.
- Collected boxes and trash from the sales floor for cleanliness.
- Delivered exceptional customer service by assisting shoppers with inquiries and locating desired items.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
Customer Service Manager
Dollar General
Dundalk
01.1998 - 04.1999
- Resolved customer complaints and ensured satisfaction with service.
- Provided exceptional customer service to ensure customer satisfaction.
- Implemented new policies to enhance the customer experience.
- Supervised daily customer service operations and staff training.
- Collaborated with upper management on strategic service initiatives.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Trained team members on effective communication techniques.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Monitored staff performance to ensure adherence to customer service standards.
Education
Graduate Certificate - CMA, MA
AllState Career
Dundalk, MD05-2002
High School Diploma -
Patapsco High School & Center For The Arts
Dundalk, MD06-1999
Skills
- Load securing
- Vehicle inspection
- Route planning
- Route optimization
- Safe driving practices
- DOT compliance
- Valid Driver's license
- Clean driving record
- Order processing
- Customer relationship management
- Sales training
- Customer service
- Effective communication
- Problem-solving
Certification
- CMA
- MA
- DOT
Timeline
Driver
United Rentals
06.2021 - Current
Armed Guard
GardaWorld Cash Services
01.2020 - 05.2021
Armed Guard-Saety Manager
Dunbar Armored-Brinks
10.2016 - 04.2020
Phlebotomist- Charge Nurse
American Red Cross
06.2004 - 07.2015
Customer Service Manager
Dollar General
01.1998 - 04.1999
Overnight Stocker
Walmart
02.1997 - 09.2000
Graduate Certificate - CMA, MA
AllState Career
High School Diploma -
Patapsco High School & Center For The Arts