Kelly Miller
Catonsville
Summary
Dynamic retail leader with a proven track record at PetSmart, excelling in team building and customer service. Expert in inventory management and employee training, driving operational excellence and enhancing team performance. Recognized for resolving conflicts effectively and fostering a collaborative environment, ensuring top-quality service and safety compliance.
Overview
14
14
years of professional experience
Work History
Assistant Store Leader
PetSmart
Towson
08.2011 - Current
- Answered customer queries and complaints and provided prompt solutions.
- Coached, mentored and trained new team members on operational processes and procedures.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
- Developed and implemented plans for daily operations, including inventory management, staffing and scheduling.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Interviewed and hired qualified employees to provide top-quality service.
- Maintained clean and organized facility to prevent accidents, damages and lost items.
- Analyzed financial data to identify areas of improvement within the store's budgeting process.
- Tracked inventory and conducted cycle counts to maintain accurate records
- Evaluated employee performance regularly and provided feedback to enhance productivity levels.
- Resolved customer complaints in a professional manner.
- Coached employees to help each reach true potential and expand skill sets.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Worked successfully with a diverse group of coworkers to accomplish goals and foster a culture of belonging in our team.
Education
Bachelor of Science - Agriculture Science
California State Polytechnic University, Pomona
Pomona, CA03-2011
Skills
- Team building and leadership
- Customer service
- Employee training
- Inventory management
- Payroll management
- Staff scheduling
- Conflict resolution
- Coaching and mentoring
- Safety compliance
- Store merchandising
- Flexible schedule
- Verbal and written communication
Accomplishments
- !00% Audit in 2013
- multiple Green Inventories
- Perfect score card in 2023
Timeline
Assistant Store Leader
PetSmart
08.2011 - Current
Bachelor of Science - Agriculture Science
California State Polytechnic University, Pomona