Kelly Quinn
Berlin
Summary
Dynamic professional with a strong background in customer service and multitasking. Proven track record in accurate cash handling and effective communication, consistently enhancing customer satisfaction. Highly reliable team player with expertise in Microsoft Office and a commitment to fostering positive relationships in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Bartender
Ocean Pines Yacht Club
03.2024 - Current
- Crafted and served a diverse range of cocktails, ensuring quality and presentation consistency.
- Managed bar inventory, stocking supplies as needed.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Substitute Teacher
Worcester County Public Schools
03.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Developed supportive relationships with students, fostering a positive learning environment.
- Maintained classroom discipline through effective behavior management techniques.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Office Assistant
Royal Granite and Marble
08.2024 - 08.2025
- Assisted in daily office operations, ensuring smooth workflow and communication among team members.
- Managed scheduling and appointment coordination for team members to optimize time management.
- Maintained organized filing systems for documents, enhancing retrieval efficiency and accuracy.
- Supported inventory management by tracking supplies and placing orders as needed.
- Welcomed customers and provided knowledgeable guidance on granite and quartz inventory, helping them select materials that matched their design preferences and budget.
- Prepared accurate estimates, contracts, and invoices while ensuring clear communication throughout the sales process.
- Processed customer payments and maintained organized transaction records.
- Responded promptly and professionally to emails and Google reviews to strengthen customer relationships and enhance the company's online reputation.
- Responded to emails and Google reviews.
Service Coordinator
American Appliances
04.2025 - 05.2025
- Answered incoming calls, scheduled service appointments, and maintained and organized calendar to ensure efficient technician dispatching.
- Prepared detailed service invoices and accurately processed customer payments, including cash, credit, and check transactions.
- Developed and maintained service documentation to enhance knowledge sharing among team members.
- Submitted warranty claims and coordinated with vendors and service teams to ensure timely resolution of customer issues.
- Assisted customers with product inquiries, providing accurate information on services and warranties.
Education
High School Diploma -
Calvert High School
Prince Frederick, MD05-2000
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Accurate cash handling
- Payment processing
- Proficient in Microsoft Office
- Strong data entry and record-keeping accuracy
Timeline
Service Coordinator
American Appliances
04.2025 - 05.2025
Office Assistant
Royal Granite and Marble
08.2024 - 08.2025
Bartender
Ocean Pines Yacht Club
03.2024 - Current
Substitute Teacher
Worcester County Public Schools
03.2023 - Current
High School Diploma -
Calvert High School