Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Kelly Ramos

Rockville

Summary

Dynamic barista trainer at Tatte Bakery and Cafe, skilled in employee training and coffee preparation. Recognized for enhancing customer experiences through exceptional service and latte art. Proven ability to maintain high standards of quality control while fostering a collaborative team environment. Committed to elevating café culture and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Barista Trainer

Tatte bakery and cafe
Rockville
09.2022 - Current
  • My position here involves making sure my teammates are well trained in our cafe, making sure my teammates know and recognize the measurements and standards of tatte for the successful consisting and drinks.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Teaching team coffee is fun and exciting ! That includes introducing coffee as in art and making it an art in our lattes and having fun with that.

A

Server

Uzu revolving sushi
Rockville
10.2024 - 02.2025
  • Set up tables in between patrons to reduce wait times.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

Food Runner

Planta vegan restaurant
Rockville
08.2023 - 03.2024
  • Removed dishes and glasses from tables for cleaning.
  • Replenished water glasses, bread baskets, condiments and other necessities during meal service.
  • Made friendly conversation with customers to provide enjoyable experience.
  • Maintained clean and orderly appearance throughout kitchen and dinning area.
  • Transferred supplies and ingredients between storage and kitchen areas by hand or cart.
  • Monitored food quality before serving, ensuring all dishes met establishment standards.

Education

High School Diploma -

Richard Montgomery Highschool
Rockville, MD
06-2022

Skills

  • Employee training
  • Coffee preparation
  • Latte art
  • POS operation
  • Customer service
  • Quality control
  • Conflict resolution
  • Time management
  • Problem solving
  • Cleanliness
  • Cash handling

Languages

English And Spanish
Native/ Bilingual

Accomplishments

Won barista competition for best latte art in event

Timeline

Server

Uzu revolving sushi
10.2024 - 02.2025

Food Runner

Planta vegan restaurant
08.2023 - 03.2024

Barista Trainer

Tatte bakery and cafe
09.2022 - Current

High School Diploma -

Richard Montgomery Highschool
Kelly Ramos