Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Timeline
Generic

Kelsey Brittingham

Snow Hill

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

17
17
years of professional experience

Work History

Front Desk Manager

Grand Hotel
07.2024 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Streamlined check-in and check-out processes for a smoother guest experience.

Medical Receptionist

NPs Care
11.2023 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.

Sales Coordinator

Comfort Suites-Chincoteague, VA
11.2018 - 03.2021
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.

OPERATIONS MANAGER (PROMOTION)

CANADA DRY DISTRIBUTING CO-Salisbury, MD
05.2011 - 08.2018
  • Managed approximately 30 Employees (Drivers, Loaders, Front Office)
  • Interacted with customers regarding issues and concerns
  • Counted and keyed in inventory using Red Prairie
  • Tracked Employee efficiency on an Hourly, Daily, and Monthly basis using Excel
  • Placed order thru Vendors for all Drinks that were needed to stock the Warehouse
  • Tracked all Driver Qualification Folders for DOT for Delivery Drivers both CDLA & CDLB
  • Conducted Quarterly Profit and Loss meetings for Presidents of the Company explaining Growth or Loss of previous Quarter vs Budget determined by the P&L Statement
  • Dispatched Drivers daily throughout DE, MD, VA, and NJ
  • Conducted Monthly Training for 45+ Employees and Managers to meet OSHA Guidelines
  • Tracked the SDS's according to Federal Guidelines.

ADMINISTRATIVE ASSISTANT

CANADA DRY DISTRIBUTION CO-Salisbury, MD
04.2008 - 05.2011
  • Managed all outgoing and incoming calls from Customers and other Employees
  • Tracked 150+ customers accounts using Excel and AS400 for Accounts Receivable
  • Managed 50+ vendors and made payments using AS400 for Accounts Payable
  • Handled all IT issues within the workplace regarding Delivery Handhelds and I-Pads
  • Took orders from customers and salesmen and entered them into AS400 for next day delivery
  • Used specific programs to final all sales by driver for each day and settled out all Cash Accounts
  • Utilized Excel and Paychex system to complete payroll on a weekly basis
  • Managed all Human Resources aspects for employees including Tax and Health insurance.

Education

Parkside High School
01.2007

Skills

  • Front Desk Operations
  • Telephone Etiquette
  • Appointment Scheduling
  • Medical Terminology
  • Office Administration
  • Microsoft Office
  • HIPAA Compliance
  • Appointment Setting
  • Insurance Verification
  • Payment Collection
  • EMR / EHR
  • Customer Service
  • Data Entry

Additional Information

I have over 10 years of Customer Service experience as an Administrative Assistant and received praise from my Employer and Colleges for being timely, hardworking, and friendly.

Personal Information

Title: Administrative Assistant / Office Manager

Timeline

Front Desk Manager

Grand Hotel
07.2024 - Current

Medical Receptionist

NPs Care
11.2023 - Current

Sales Coordinator

Comfort Suites-Chincoteague, VA
11.2018 - 03.2021

OPERATIONS MANAGER (PROMOTION)

CANADA DRY DISTRIBUTING CO-Salisbury, MD
05.2011 - 08.2018

ADMINISTRATIVE ASSISTANT

CANADA DRY DISTRIBUTION CO-Salisbury, MD
04.2008 - 05.2011

Parkside High School

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Kelsey Brittingham