Kelsey Caniglio
Millington
Summary
With a proven track record at the University of Maryland Medical System, I excel in front office management and customer service, ensuring high satisfaction levels. Skilled in data entry and adept at resolving conflicts with empathy, I significantly enhance operational efficiency and client relations. My collaborative approach and attention to detail drive seamless administrative support and positive first impressions.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
10
10
years of professional experience
Work History
Facility Admissions Coordinator
University Of Maryland Medical System
10.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
- Greeted visitors warmly, creating positive first impression of organization.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Office Assistant
Bayhealth Medical Group
11.2022 - 10.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Enhanced guest experience by maintaining welcoming and organized reception area.
Front Desk Receptionist
Delaware Center For Maternal Fetal Medicine
06.2022 - 11.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Streamlined check-in processes, reducing wait times for guests.
Front Desk Receptionist
South River Pediatrics
05.2018 - 05.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Confirmed appointments, communicated with clients, and updated client records.
- Operated multi-line telephone system to answer and direct high volume of calls.
Hair Salon Receptionist
Subline Salon
06.2017 - 08.2018
- Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
- Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Processed payments accurately, handling cash transactions and balancing daily sales reports.
- Reduced no-shows by implementing reminder calls or text messages for upcoming appointments.
- Boosted salon revenue by upselling salon products and services during appointment bookings.
- Enhanced client satisfaction by efficiently scheduling appointments and managing cancellations.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Increased repeat clientele with exceptional customer service, addressing inquiries, and resolving issues promptly.
- Ensured a welcoming atmosphere for clients through maintaining a clean and well-organized reception area.
- Coordinated special events and promotions that resulted in increased referrals from satisfied customers.
- Efficiently handled high call volumes while remaining professional and courteous under pressure.
- Handled payments and processed credit card transactions.
- Updated customer records and maintained accurate client information.
Medical Administrative Assistant Volunteer
Bay Area Midwifery Center
11.2014 - 12.2017
- Increased efficiency in appointment scheduling by utilizing practice management software to optimize provider availability.
- Provided valuable administrative support during medical emergencies by calmly coordinating necessary resources and communicating effectively with all parties involved.
- Assisted physicians with coordination of patient care, scheduling appointments, and following up on test results.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Registered patients and completed associated paperwork for accurate records.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Obtained pre-authorization from insurance companies ahead of medical services.
Customer Service Representative
Heron Point
01.2015 - 04.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted residents with daily living activities, promoting their independence and wellbeing.
- Provided emotional support to residents and their families, establishing trust and maintaining open lines of communication.
- Maintained a safe and clean environment by adhering to infection control protocols and performing routine cleaning tasks.
- Enhanced patient comfort by providing compassionate care and addressing individual needs.
- Served nutritious meals while accommodating dietary restrictions and preferences of each resident in the nursing home setting.
- Maintained patient confidentiality at all times, ensuring compliance with HIPAA regulations and upholding ethical standards.
Education
High School Diploma -
Kent County High School
Worton, MD05-2015
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Office organization
- Oral and writing communication
- Filing
- Front office management
- Administrative support
- Office administration
- Multi-line telephone systems
Timeline
Facility Admissions Coordinator
University Of Maryland Medical System
10.2023 - Current
Office Assistant
Bayhealth Medical Group
11.2022 - 10.2023
Front Desk Receptionist
Delaware Center For Maternal Fetal Medicine
06.2022 - 11.2022
Front Desk Receptionist
South River Pediatrics
05.2018 - 05.2021
Hair Salon Receptionist
Subline Salon
06.2017 - 08.2018
Customer Service Representative
Heron Point
01.2015 - 04.2016
Medical Administrative Assistant Volunteer
Bay Area Midwifery Center
11.2014 - 12.2017
High School Diploma -
Kent County High School
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