Kelsey Harrison
Waldorf
Summary
IT Support Specialist with a strong background in procurement and vendor negotiation, optimizing the acquisition and lifecycle management of IT assets. Proven success in technical support across diverse environments while actively pursuing CompTIA certifications to strengthen cybersecurity skills and enhance operational effectiveness.
Overview
7
7
years of professional experience
Work History
Technology Procurement Specialist & Operations Supervisor
PayMore
Clinton
07.2025 - Current
- Lead procurement operations for new and pre-owned IT assets including laptops, desktops, mobile devices, and related hardware.
- Negotiate pricing and purchasing terms to achieve favorable acquisition costs and enhance operational profitability.
- Evaluate hardware specifications (RAM, storage, processors), physical condition, and market value to support strategic purchasing decisions.
- Oversee inventory intake, valuation, documentation, and lifecycle tracking of technology assets.
- Communicate with vendors and customers via e-commerce platforms and in-person negotiations to finalize purchasing agreements.
- Perform secure data erasure and reinstall operating systems to ensure proper IT asset disposition and data protection standards.
- Supervised daily operational procedures encompassing financial reporting, returns processing, and shipment coordination to ensure efficiency.
Field Service Representative
Retail Data Solutions
Virginia
11.2024 - Current
- Provided on-site technical support for retail data systems and equipment.
- Collaborated with clients to troubleshoot and resolve service issues effectively.
- Conducted routine inspections and maintenance of data collection devices.
- Collaborated with internal teams to streamline service processes, ensuring smooth operational flow.
- Conducted price scanning audits in local grocery stores, enhancing data accuracy for clients' inventory systems.
Employer Relations Assistant
DeVry University
Remote
02.2023 - 03.2024
- Organized virtual events and performed outreach through calls and emails, fostering strong professional relationships among students, alumni, and employers.
- Conducted research for internship and full-time job opportunities, supporting students and alumni in achieving career goals.
- Managed job postings on Hire DeVry platform and updated employer records, ensuring accurate listings for student access.
Administrative Assistant to Executive
SRL Total
Waldorf
04.2021 - 06.2021
- Provided administrative support to executives, facilitating smooth workflow and clear communication within team.
- Managed scheduling and calendar coordination for senior management.
- Scheduled meetings, managed company website, answered calls, and created training documents to enhance day-to-day operations.
- Organized and maintained electronic and physical filing systems.
- Assisted in preparing reports and presentations for team meetings.
Marketing Manager / Customer Care Specialist
Complete Home Solutions
Lothian
07.2019 - 03.2020
- Managed social media outreach, created marketing materials and campaigns to engage customers and strengthen company presence.
- Generated reports and conducted quality audits on services to uphold customer satisfaction and ensure compliance with service standards.
- Handled customer service inquiries and scheduled appointments to streamline operations.
Education
Cyber Security - Non-Degree Program
California Institute of Applied Technology
California03-2026
Bachelor of Science - Information Technology & Networking
DeVry University
Chicago, IL01-2024
Associate Degree - Information Technology & Networking
DeVry University
Chicago, IL01-2022
Certificate - Networking Essentials
DeVry University
Chicago, IL01-2022
Skills
- Vendor management
- Contract negotiation
- Procurement strategy
- Technical assistance
- Network troubleshooting
- Cybersecurity practices
- Windows and Ubuntu (Linux)
- OS proficiency
- Hardware troubleshooting
- Desktop support
- MS office proficiency
- Effective communication
Accomplishments
- National Honor Society
- Multiple Dean's List Honors
Education Certifications
- California Institute of Applied Technology, Cyber Security (Non-Degree Program), California, 03/01/26, Preparing for CompTIA certifications (Currently pursuing CompTIA Security+). Advanced coursework in cybersecurity fundamentals, networking, and system security.
- DeVry University, Bachelor of Science, Information Technology & Networking, Chicago, IL, Expected: 2024, Dean's List: Spring 2023, Spring 2024
- DeVry University, Associate Degree, Information Technology & Networking, Chicago, IL, 2022, Dean's List: Summer 2022, Fall 2022
- DeVry University, Certificate: Networking Essentials, Chicago, IL, 2022, Dean's List: Summer 2021, Fall 2021, Spring 2022
Timeline
Technology Procurement Specialist & Operations Supervisor
PayMore
07.2025 - Current
Field Service Representative
Retail Data Solutions
11.2024 - Current
Employer Relations Assistant
DeVry University
02.2023 - 03.2024
Administrative Assistant to Executive
SRL Total
04.2021 - 06.2021
Marketing Manager / Customer Care Specialist
Complete Home Solutions
07.2019 - 03.2020
Cyber Security - Non-Degree Program
California Institute of Applied Technology
Bachelor of Science - Information Technology & Networking
DeVry University
Associate Degree - Information Technology & Networking
DeVry University
Certificate - Networking Essentials
DeVry University