Summary
Overview
Work History
Education
Skills
Timeline
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Kelsey Kemp

Cypress

Summary

Dynamic professional with a proven track record at Starbucks, excelling in customer service and team leadership. Enhanced store performance through strategic merchandising and effective problem-solving. Committed to fostering a collaborative environment while driving customer satisfaction and engagement. Skilled in inventory control and staff management, ensuring operational excellence.

Overview

12
12
years of professional experience

Work History

Assistant Store Manager

Starbucks
01.2016 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Manager

Turlio LLC
01.2013 - 01.2016
  • Led team to enhance productivity
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Developed and maintained relationships with customers and suppliers through account development. Worked to see our product on shelves at Whole Foods & Mother’s Markets across Southern California.

Education

Bachelor - Organizational Leadership

Arizona State University
Tempe, AZ

Skills

  • Customer service and engagement
  • Problem-solving
  • Customer experience
  • Inventory control
  • Team building and leadership
  • Staff management
  • Work Planning and Prioritization

Timeline

Assistant Store Manager

Starbucks
01.2016 - Current

Manager

Turlio LLC
01.2013 - 01.2016

Bachelor - Organizational Leadership

Arizona State University

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Kelsey Kemp