Kendall Bickersteth
Upper Marlboro
Summary
Dynamic Front Desk Associate with proven expertise at Urban Air, excelling in guest relations and conflict management. Recognized for enhancing operational efficiency and delivering exceptional customer service. Skilled in cash handling and effective planning, consistently resolving guest issues to foster loyalty and satisfaction. Committed to creating memorable experiences for all visitors.
Overview
3
3
years of professional experience
Work History
Front Desk Associate/Ride Attendant
Urban Air
03.2025 - 06.2025
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained accurate records of guest information and reservations using property management systems.
- Assisted in training new staff on front desk procedures and customer interaction protocols.
- Performed basic daily bookkeeping tasks.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Ensured guest safety and compliance with operational guidelines during ride operations.
- Monitored ride conditions and addressed guest concerns to maintain optimal experience.
- Provided exceptional customer service by engaging with guests and resolving issues effectively.
- Provided exceptional guest experiences through attentive service and quick response to any issues or concerns.
Front Desk Associate
LOL Stations
04.2024 - 02.2025
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Assisted guests with inquiries, providing exceptional customer service and support.
- Coordinated reservations and room assignments using property management software.
- Handled cash transactions and maintained accurate financial records at the front desk.
- Trained new front desk associates on procedures and customer service standards.
- Implemented process improvements to enhance operational efficiency during peak hours.
- Developed strong relationships with guests, contributing to repeat business and referrals.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained cleanliness and organization of front desk area.
- Resolved guest issues effectively, ensuring a positive customer experience.
Cashier
Levy Food Service
11.2022 - 10.2024
- Processed cash and card transactions, ensuring accuracy in payments.
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Maintained cleanliness and organization of the checkout area for efficiency.
- Collaborated with team members to streamline service during peak hours.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Elizabeth Seton High School
Bladensburg, MDSkills
- Time management
- Problem-solving skills
- Listening skills
- Guest relations
- Conflict management
- Cash handling
- Housekeeping
- Effective planning
- Staff management
Timeline
Front Desk Associate/Ride Attendant
Urban Air
03.2025 - 06.2025
Front Desk Associate
LOL Stations
04.2024 - 02.2025
Cashier
Levy Food Service
11.2022 - 10.2024
High School Diploma -
Elizabeth Seton High School