Kendall Miller
Rockville,MD
Summary
Motivated IT Support Professional Proficient in operating systems including Windows, macOS, and Linux, ensuring smooth system performance and user support. Applied knowledge of network protocols (TCP/IP, DNS, DHCP) and managed routers, switches, firewalls, and VPNs to maintain secure and efficient networks. Diagnosed and repaired hardware issues for computers, printers, and peripherals, reducing downtime and increasing equipment reliability. Supported software applications, including Microsoft Office, Google Workspace, and various business tools, optimizing user productivity. Implemented cybersecurity practices such as antivirus management, malware removal, and data protection, safeguarding system integrity. Resolved hardware and software issues with expert troubleshooting skills, enhancing overall IT system efficiency. Provided remote IT support using remote desktop tools and support platforms, assisting users quickly and effectively.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Desktop Support Specialist
The National Institutes of Health
11.2024 - Current
- Troubleshoot problems with operating systems like macOS, software applications, and network connectivity.
- Install and configure new desktops, laptops, and mobile devices.
- Ensure devices comply with organizational IT policies.
- Assist employees with using software and equipment.
IT Technical Support Specialist
RJ Enterprise
03.2024 - 11.2024
- Diagnose and fix problems with computers, servers, software, and networks.
- Respond to help desk tickets, phone calls, emails, or live chats from users.
- Install, maintain, and repair desktops, laptops, printers, and other IT equipment.
- Install and configure operating systems and software applications.
Leasing consultant
Cadence at Crown
11.2023 - 03.2024
- Facilitated the rental process by bridging the gap between property owners and potential tenants, ensuring a seamless leasing experience.
- Monitored local rental market trends and competitor properties to provide competitive pricing and favorable leasing terms.
- Cultivated and maintained positive relationships with tenants, fostering trust and long-term retention.
- Addressed tenant concerns and resolved property or lease-related issues promptly, improving tenant satisfaction and property management efficiency.
Education
Information Systems
Florida Memorial University
Information technology security and administration
My computer career
Skills
- Technical support expertise
- Active Directory management
- Ticketing system proficiency
- Problem resolution
Certification
- Comptia security plus
- Information technology security and administration
Timeline
Desktop Support Specialist
The National Institutes of Health
11.2024 - Current
IT Technical Support Specialist
RJ Enterprise
03.2024 - 11.2024
Leasing consultant
Cadence at Crown
11.2023 - 03.2024
Information technology security and administration
My computer career
Information Systems
Florida Memorial University
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