Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kendra Best

Brooklyn

Summary

Dependable front desk agent with the experience of providing friendly and courteous customer service, greeting guests, and making sure I provide customers with the proper help they need. I also performed a variety of general office duties such as client service, data entry, requisition of supplies, secretarial services, mail services, public relations, correspondence, and word processing. I am also a compassionate caregiver with hands-on experience in attending to patient needs in residential and hospital settings. Skilled in grooming, managing schedules, and maintaining clean living environments for patients. Demonstrated ability to establish meaningful relationships with patients, ensuring comfort and enhancing quality of life. Previous work resulted in significant improvements in patient well-being and satisfaction. Lastly I’m a qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. These are some of my work experiences that I’m very proud of.

Overview

7
7
years of professional experience

Work History

Security Officer

Allied Universal Security Services
Baltimore
05.2023 - Current
  • Monitored premises to ensure safety and security compliance.
  • Conducted regular patrols to deter unauthorized access and incidents.
  • Documented daily activities and incidents in detailed reports for management review.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Verified photo IDs and tickets to allow guests passage.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Explained security protocols to employees and guests to promote readiness for emergency situations.
  • Monitored CCTV systems to ensure safety and security of premises.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.

Caregiver

Charter Senior Living
Baltimore
12.2022 - 01.2023
  • Assisted clients with daily living activities and personal care routines.
  • Maintained a safe and clean environment for clients at all times.
  • Communicated effectively with healthcare professionals regarding client needs.
  • Developed strong relationships with clients to enhance comfort and trust.
  • Monitored clients' physical and emotional well-being regularly.
  • Documented client progress and reported changes to family members or staff.
  • Supported dressing and personal care needs.

Front Desk Receptionist

Perkins Home Rental office
Baltimore
06.2018 - 05.2022
  • I was responsible for being a energetic & friendly receptionist with experience providing administrative support and customer service to clients and internal staff.
  • I provided excellent customer service and build relationships with the clients.
  • I assisted walk-in clients, scheduled client appointments, answered phone lines, and helped clients with questions and issues.
  • We achieved 95% customer satisfaction score based on feedback forms.
  • We also handled successfully 100+ phone calls daily with no complaints during the last 2 years.

Education

Cosmetology -

Edmondson Westside high school
Baltimore, MD
07.2016

Skills

  • Customer service
  • Communication skills
  • Leadership
  • Computer literacy
  • Problem Solving
  • Multitasking
  • Organized
  • Personal care
  • Security monitoring
  • Patient care
  • Appointment scheduling
  • Problem solving
  • Administrative skills
  • Telephone etiquette
  • CCTV monitoring
  • Identification verification
  • Security guard license
  • CCTV surveillance

Languages

English

Timeline

Security Officer

Allied Universal Security Services
05.2023 - Current

Caregiver

Charter Senior Living
12.2022 - 01.2023

Front Desk Receptionist

Perkins Home Rental office
06.2018 - 05.2022

Cosmetology -

Edmondson Westside high school
Kendra Best