KENDRA BONELLA
Hagerstown
Summary
Performance-oriented manufacturing and warehousing professional with demonstrated skills in enhancing workflows and resource utilization to achieve demanding operational targets. Hardworking leader and analytical problem-solver with conscientious approach to tackling issues. Decisive leader and collaborative team-builder with good planning and multitasking abilities.
Overview
19
19
years of professional experience
Work History
PRODUCTION SUPERVISOR
SHERWIN WILLIAMS - ENGINEERED POLYMER SOLUTIONS
2018.03 - Current
- Actively coordinate the production of raw materials into latex and alkyd consumables across 7 chemical reactors.
- Anticipate and take proactive measures to resolve operational concerns and batch recipe issues.
- Effectively prioritize tasks for 20 employees while maintaining a commitment to customer service
- Knowledge of chemical reactors, robotics, filling machines, case packers, and labelers.
- Provide leadership to an engaged workforce for the successful attainment of production goals.
- Oversee employee training initiatives to ensure all team members are proficient in company procedures, safety regulations, and job-specific tasks.
- Mentor team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Optimize workflow through effective resource allocation and scheduling adjustments.
WAREHOUSE SUPERVISOR
VALSPAR and SHERWIN WILLIAMS
2015.03 - 2018.03
- Led a team of 30 employees engaged in shipping, receiving, distribution, and order picking functions.
- Allocated resources to maximize warehouse productivity while keeping safety at the forefront
- Coordinated the efficient movement of finished goods between two warehouses using FIFO.
- Warehouse Manager for last 13 months in the position.
- Reduced YOY overtime by maintaining a headcount that was complementary to our workload across 2 shifts.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Increased applicant quality by streamlining the hiring process and implementing a pre-screening system.
FREIGHT OPERATIONS SUPERVISOR
CON-WAY FREIGHT
2008.08 - 2015.03
- Effectively managed deadline pressures while maintaining a commitment to excellent customer service in a cross-dock environment
- Strategically delegated work assignments and coordinated trailer movement for a 165-door dock
- Planned employee schedules, managed payroll, and completed other administrative functions
- Lead LEAN process improvement teams
- Cross-trained in city dispatch, linehaul, and dock operations.
- Collaborated with other departments such as sales and customer service teams to ensure alignment of business goals across all functional areas impacting freight operations performance outcomes positively.
SERVICE MANAGER
FEDEX GROUND
2005.05 - 2008.08
- Day one employee of hub start-up.
- Coached a team of 30 employees in the loading and unloading of trailers.
- Communicated with linehaul department to coordinate the timely movement of trailers.
- Successfully managed high-volume periods by allocating resources efficiently and maintaining a smooth workflow.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement and collaboration.
P & D SERVICE MANAGER, SERVICE MANAGER INSTRUCTOR
FEDEX HOME DELIVERY
2006.01 - 2007.01
- Instructed S.A.F.E Driver program and company orientation class.
- Created and scheduled delivery routes.
- Maintained employee files and delivery logs.
- Conducted monthly internal audits.
- Managed all aspects of a 22-vehicle delivery fleet and required vehicle maintenance.
- Point of contact for all drivers out on their route.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery by performing customer service ride alongs.
Education
Bachelor of Arts in Psychology -
West Virginia University
12.2004
Skills
- Change management
- Flexible and adaptable
- Service Oriented
- Emotionally Intelligent
- Strong communication skills
- Continuous Improvement
- Quality Control
- Production Planning
Timeline
PRODUCTION SUPERVISOR
SHERWIN WILLIAMS - ENGINEERED POLYMER SOLUTIONS
2018.03 - Current
WAREHOUSE SUPERVISOR
VALSPAR and SHERWIN WILLIAMS
2015.03 - 2018.03
FREIGHT OPERATIONS SUPERVISOR
CON-WAY FREIGHT
2008.08 - 2015.03
P & D SERVICE MANAGER, SERVICE MANAGER INSTRUCTOR
FEDEX HOME DELIVERY
2006.01 - 2007.01
SERVICE MANAGER
FEDEX GROUND
2005.05 - 2008.08
Bachelor of Arts in Psychology -
West Virginia University
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