Kendra Gregg
Capitol Heights,MD
Summary
Professional service professional with focus on member satisfaction and seamless service delivery. Experience in addressing member needs and ensuring positive interaction experience. Known for strong collaboration skills and adaptability to changing requirements. Reliable in supporting team efforts and maintaining high service standards.
Overview
10
10
years of professional experience
Work History
Member Service Rep III
Navy Federal Credit Union
Capitol Heights, MD
08.2021 - Current
- Handle all member problems and complaints with professionalism and courtesy.
- Resolved member problems and complaints with professionalism and courtesy, ensuring member satisfaction.
- Identified and recommended products and services based on member needs, enhancing member engagement.
- Answer incoming calls to assist members with account services.
- Opened and closed member accounts while educating members about Navy Federal products, facilitating informed decision-making.
- Ensured high-quality customer service to enhance member satisfaction and loyalty.
- Provide excellent customer service skills.
- Oversee cash transactions, cash reconciliations, and other accounting duties according to company and management policies and standards.
Lead Cashier/ Hostess
Ridgewells Catering Inc.
Bethesda, MD
08.2016 - 01.2021
- Oversaw cash transactions and reconciliations, ensuring compliance with company policies and management standards.
- Provided customer service by greeting and seating patrons, managing reservations, and addressing patron needs.
- Created and sustained a clean and organized work environment for optimal productivity.
- Supported needs of 5- person wait staff who attended to specific needs of countless customers daily for theater cafe with social relevancy and intentionality.
Food Service Worker
Prince George’s County Public Schools
Prince George’s County, MD
08.2016 - 05.2017
- Managed and organized inventory in stock room and food storage area to ensure availability of supplies.
- Cleaned and sanitized equipment and serving work station to maintain health and safety standards.
- Prepared and served meals in a timely manner in the dining area.
Education
Bachelor of Science - Accounting And Finance
Strayer University
Washington, DC09-2028
High School Diploma -
Meade Senior High
Fort Meade, MD06-2006
Skills
- Customer relationship management
- Financial Transactions
- Cash handling
- Data Entry
- Skilled in Microsoft Office (Word, Excel, PowerPoint)
- Analytical skills
- Detail-oriented
- Financial transactions
Timeline
Member Service Rep III
Navy Federal Credit Union
08.2021 - Current
Lead Cashier/ Hostess
Ridgewells Catering Inc.
08.2016 - 01.2021
Food Service Worker
Prince George’s County Public Schools
08.2016 - 05.2017
Bachelor of Science - Accounting And Finance
Strayer University
High School Diploma -
Meade Senior High