Kendra Oliver
Frederick
Summary
Dynamic and results-driven professional with extensive experience at Southwest Airlines, excelling in financial management and communication. Proven track record in enhancing customer satisfaction and maintaining confidentiality. Adept at documentation and reporting, with a strong work ethic and a commitment to team collaboration. Passionate about delivering exceptional service and fostering positive relationships.
Overview
18
18
years of professional experience
Work History
Station Administrative Coordinator
Southwest Airlines
Washington
08.2024 - Current
- Managed station financials, including verification of sales receipts and bank deposits.
- Prepared and reconciled expense reports and invoices for accounts payable approval.
- Maintained integrity of confidential and sensitive company information.
- Coordinated miscellaneous station duties, including key distribution and parking administration.
- Delivered detailed reporting for non-operational procedures on a recurring basis.
- Organized meetings and events, ensuring timely communication and materials preparation.
- Oversaw employee file maintenance, ensuring compliance with confidentiality standards.
- Procured and distributed station supplies while maintaining accurate inventory records.
Customer Service Agent
Southwest Airlines
Colorado Springs
09.2021 - 08.2024
- Assisted customers with inquiries regarding flight schedules, prices, and booking options.
- Processed customer reservations by confirming details via phone or computer.
- Ensured security compliance by conducting passenger screenings and inspecting carry-on luggage.
- Facilitated refunds for delayed or cancelled flights to enhance customer satisfaction.
- Managed claims for lost or damaged luggage by collecting information from passengers.
- Provided directional assistance regarding airport facilities, such as gates and restrooms.
- Welcomed passengers as an airline ambassador, offering support throughout their airport experience.
- Sold tickets at check-in counters and kiosks, processing payments efficiently.
Program Assistant
Child And Youth Services
Colorado Springs
03.2021 - 09.2021
- Maintained oversight of children and youth to ensure safety and accountability.
- Planned and coordinated activities addressing physical, social, emotional, and cognitive needs of participants.
- Established an engaging program environment that fostered positive interactions among participants.
- Prepared and organized indoor and outdoor activity areas to accommodate diverse program options.
- Collected program participation data and completed daily reports for performance tracking.
Peer Partner
Foundation for Successful Living
Colorado Springs
09.2019 - 04.2020
- Encouraged clients to engage with natural supports for enhanced well-being.
- Participated in implementation of Individual Support Plans to meet client needs.
- Documented client activities to maintain accurate records.
- Fostered an environment of dignity and respect for clients, families, and staff.
- Supported clients in selecting activities aligned with personal interests and goals.
- Assisted clients in developing life skills and vocational skills tailored to individual capabilities.
- Adhered to HIPAA policies to ensure client confidentiality.
- Reported suspicions of abuse, neglect, or criminal activity without delay.
Automated Logistical Specialist
U.S ARMY
09.2007 - 03.2019
- Issued and distributed materials, products, parts, and supplies based on incoming requisitions.
- Established and maintained stock records, inventory, and supply reports.
- Managed automated and manual post receipts and turn-ins efficiently.
- Reviewed and verified quantities received against shipping documents and contracts.
- Unloaded, unpacked, inspected, counted, segregated, palletized, and stored incoming supplies.
- Produced daily reports on equipment status, incidents, personnel readiness, and intelligence for superiors.
- Supervised over $60 million in high-value equipment, maintaining zero loss during twelve-month deployment.
Education
Bachelor of Science - Social Psychology
Park University
Kansas City, MO12-2020
Skills
- Financial management
- Microsoft Excel
- Communication skills
- Team collaboration
- Organizational skills
- Active listening
- Creative problem solving
- Quick learning
- Documentation and reporting
- Work ethic
- Empathy and authenticity
- Complaint resolution
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Station Administrative Coordinator
Southwest Airlines
08.2024 - Current
Customer Service Agent
Southwest Airlines
09.2021 - 08.2024
Program Assistant
Child And Youth Services
03.2021 - 09.2021
Peer Partner
Foundation for Successful Living
09.2019 - 04.2020
Automated Logistical Specialist
U.S ARMY
09.2007 - 03.2019
Bachelor of Science - Social Psychology
Park University
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