Kendra Robinson
Windsor Mill
Summary
Dynamic General Manager with a proven track record at RRI West Inc, excelling in leadership and operations management. Enhanced customer satisfaction through effective problem resolution and developed high-performing teams. Skilled in training and coaching, I fostered a collaborative culture that improved employee engagement and reduced turnover, driving business growth and operational efficiency.
Overview
20
20
years of professional experience
Work History
General Manager
RRI West Inc
08.2005 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Leasing Assistant
Enterprise Community Partners
05.2021 - 08.2021
- Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.
- Conducted thorough market research to stay current on industry trends and local competition, allowing for informed decision-making on rental pricing adjustments.
- Supported property management team in daily operations, ensuring smooth workflow and optimal efficiency.
- Collaborated with cross-functional teams to coordinate resident events that promoted community engagement and strengthened relationships among neighbors.
- Maintained accurate records of all lease agreements, rent payments, and tenant information for easy retrieval when needed.
- Maintained open communication channels between property management, maintenance staff, and tenants to ensure a streamlined living experience for all residents.
- Increased tenant satisfaction by promptly addressing concerns and providing exceptional customer service.
- Resolved conflicts between tenants diplomatically while maintaining professionalism and upholding company policies.
- Negotiated favorable terms for both landlord and tenant while finalizing lease agreements that resulted in mutually beneficial outcomes.
- Contributed to positive tenant relations, fostering a welcoming community atmosphere within the property.
- Collected rent and tracked resident payments and information in Yardi.
- Distributed and followed up on tenant renewal notices.
- Greeted clients, showed apartments, and prepared leases.
- Coordinated appointments to show marketed properties.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Education
BS Hospitality Management -
CCBC
Baltimore, MD07-2005
General Studies
Lake Clifton /Eastern High
Baltimore, MD06-1992
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
Timeline
Leasing Assistant
Enterprise Community Partners
05.2021 - 08.2021
General Manager
RRI West Inc
08.2005 - Current
BS Hospitality Management -
CCBC
General Studies
Lake Clifton /Eastern High
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