Kendra Robinson
Windsor Mill
Summary
Dynamic General Manager with a proven track record at RRI West Inc, excelling in leadership and operations management. Enhanced customer satisfaction through effective problem resolution and developed high-performing teams. Skilled in training and coaching, I fostered a collaborative culture that improved employee engagement and reduced turnover, driving business growth and operational efficiency.
Overview
20
20
years of professional experience
Work History
General Manager
RRI West Inc
Columbus, OH
08.2005 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Leasing Assistant
Enterprise Community Partners
Baltimore, MD
05.2021 - 08.2021
- Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.
- Conducted thorough market research to stay current on industry trends and local competition, allowing for informed decision-making on rental pricing adjustments.
- Supported property management team in daily operations, ensuring smooth workflow and optimal efficiency.
- Collaborated with cross-functional teams to coordinate resident events that promoted community engagement and strengthened relationships among neighbors.
- Maintained accurate records of all lease agreements, rent payments, and tenant information for easy retrieval when needed.
- Maintained open communication channels between property management, maintenance staff, and tenants to ensure a streamlined living experience for all residents.
- Increased tenant satisfaction by promptly addressing concerns and providing exceptional customer service.
- Resolved conflicts between tenants diplomatically while maintaining professionalism and upholding company policies.
- Negotiated favorable terms for both landlord and tenant while finalizing lease agreements that resulted in mutually beneficial outcomes.
- Contributed to positive tenant relations, fostering a welcoming community atmosphere within the property.
- Collected rent and tracked resident payments and information in Yardi.
- Distributed and followed up on tenant renewal notices.
- Greeted clients, showed apartments, and prepared leases.
- Coordinated appointments to show marketed properties.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Education
BS Hospitality Management -
CCBC
Baltimore, MD07-2005
General Studies
Lake Clifton /Eastern High
Baltimore, MD06-1992
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
Timeline
Leasing Assistant
Enterprise Community Partners
05.2021 - 08.2021
General Manager
RRI West Inc
08.2005 - Current
BS Hospitality Management -
CCBC
General Studies
Lake Clifton /Eastern High