Kenisha Copelin

Working with ON-Q and HotSoS PMS system , and Voice

2 in 1 hotel , total 317 rooms

overseeing all housekeeping operations to ensure the cleanliness and quality of guest rooms and public areas, inspecting 5-10 rooms a day , issue 30,60,90 day review .

managing and developing staff, controlling inventory and budgets, and maintaining health and safety standards.

Key duties include leading the housekeeping team, implementing procedures, ensuring guest satisfaction, managing departmental finances, and conducting staff training and performance evaluations.

Overseeing HGV-District rooms , total 120

Managing finances and budgeting

Trained on - EBITDA ( Earnings , Before , interest , taxes , depreciation and Amortization)

Communicating with front desk maintenance and kitchen staff .

Coding invoices on OTTIMATE

Checking forecast daily - profitsword

• Familiar with Building Automation System "BAS system" HVAC system
• Being familiar with S.O.P's in all operations departments . Ensure that each department complies or has developed an action plan for achieving compliance with S.O.P's
• Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
• Communicates effectively, both verbally and in writing, to provide clear direction in assigning and instructing team in the details of their work.
• Reviews activities in EVS and Maintenance to gauge and improve staffing levels, working conditions and other matters which influence quality guest service and profitability.
• Manages utility expenses and leads initiatives to maintain lowest possible costs through improved operational efficiencies and deployment of new technologies
• Establishes preventative maintenance programs and maintain service records. Leads and/or supports construction and renovations.
• Troubleshoots and repairs malfunctions in mechanical or electrical systems such as HVAC, plumbing, and other equipment throughout the property.
• Supervises maintenance of the building exterior and curb appeal for snow removal, lawn care, painting, and other gardening.
• Assigns, supervises, and verifies completion of routine maintenance and operation of physical structure of the casino, all mechanical, electrical, HVAC systems and any other related equipment which contributes to the safe and effective operation of the facility. Visually inspects quality of work and assigns staff and supervises outside contractors in tasks according to performance and productivity standards.
• Ensures operation is OSHA and Hazcom compliant to include maintaining of departmental MSD Sheets.
• Reviews guest complaints/concerns and take appropriate action.
• Schedules Team Members to guarantee maximum productivity and guest satisfaction with a minimum outlay of expenses in terms of labor and material.
• Plans and conducts Team Member meetings. Attends other related meetings to obtain and disseminate pertinent information.
• Evaluates condition of furniture, fixtures, décor, etc., which requires continuous visual inspection of public areas. Make recommendations and assist in the coordination and design of rehab projects.
• Meets with vendors to review current products or equipment being used or considered.
• Participates, as a member, of the property Safety Committee.
• Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position’s supervisor.
• Keeps position supervisor informed of relevant activities.
• Reviews the work activities of subordinate employees to ensure that work is being performed within the standards established by management.
• Other duties as assigned.

Responsible for 191 guest room hotel and 4 conference rooms overall management and operation of the housekeeping department and maintenance, ensuring a high standard of cleanliness and guest satisfaction. supervising staff, 20 plus managing budgets, human resource functions hiring, training, and performance evaluations

Assign guest rooms

Microsoft word document

Excel documents for scheduling

Upkeep of cleanliness and maintenance repairs including department scores .

Leading during stand up meetings

Submitting Payroll ,

Experience fosse system end of the month inventory,

Communication with vendors

Helping front desk guest check in / check out

Team members recognition

• Familiar with fosse hotel system
• Check cleanliness of the hotel , Inspect rooms daily.
• Guest rooms of 233 , Issuing 16-18 rooms a day to 13 Housekeepers Daily.
• Checking all housekeeping supplies.
• Check schedule for coverage, Open housekeeping 7am , and Close 5:30pm, Submit end of the day daily reports .
• Flip all VD rooms to VR after inspection, Report any issues if needed to GM of hotel , and if necessary

Maintenance.

• Satisfying the guest needs ,Making sure rooms are cleaned in timely manner , Handling any guest complaints , Monitoring Guests Services Scores and Reviews, Great eye to details .
• Making sure everything is sanitize as policy standards also as COVID -19 safety standards. Sanitize

Lobby area is clean every two hours,and Guest Bathroom and inspect, practicing COVID -19 health and safety protocols.