Summary
Overview
Work History
Education
Skills
Timeline
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Kennedy Norris

Glen Burnie

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

4
4
years of professional experience

Work History

Coordinator

TJX Companies
10.2023 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

Retail Sales Associate

Kohls Department Store
04.2023 - 09.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Sales Associate

Walgreens Boots Alliance
04.2020 - 06.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to build rapport and loyalty.

Education

High School Diploma -

Chesapeake High School
Pasadena, MD
06.2022

Skills

  • Customer Service
  • Data Entry
  • Work Planning and Prioritization
  • Relationship Building
  • MS Office
  • Event Planning

Timeline

Coordinator

TJX Companies
10.2023 - Current

Retail Sales Associate

Kohls Department Store
04.2023 - 09.2023

Sales Associate

Walgreens Boots Alliance
04.2020 - 06.2022

High School Diploma -

Chesapeake High School

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Kennedy Norris