Kennedy Walker
Leonardtown
Summary
Dedicated and customer-focused professional with extensive experience in fast-paced service environments. Recognized for exceptional communication skills and ability to foster positive customer interactions. Proficient in problem-solving, multitasking, and maintaining high organizational standards. Strong work ethic and team-oriented approach contribute to success in every role.
Overview
9
9
years of professional experience
Work History
Ice Cream Server & Crew Lead
Bruster's Real Ice Cream
Hollywood
06.2021 - Current
- Delivered personalized service consistently, effectively adapting to diverse customer needs.
- Promoted products and loyalty programs, driving customer engagement and increasing sales.
- Resolved customer concerns promptly in a fast-paced environment, enhancing overall satisfaction.
- Operated POS systems efficiently, handling transactions accurately and swiftly.
- Maintained strict cleanliness and food safety standards to comply with regulations.
Lead Front Desk Receptionist
The Hair Company
Leonardtown
11.2022 - 01.2024
- Coordinated daily operations and prepared clients for stylists to enhance service delivery.
- Managed scheduling and front desk tasks to facilitate efficient salon operations.
- Delivered exceptional customer service to enhance overall client experience.
- Maintained organized and professional salon environment, contributing to seamless client experiences.
- Collaborated with team members to enhance overall guest experience at the salon.
Sales Associate
Pam's Hallmark
California
12.2021 - 03.2022
- Guided customers in product selection and purchase decisions, resulting in increased satisfaction.
- Processed transactions with accuracy and efficiency to improve service speed.
- Organized store layout and created visually appealing displays, enhancing customer attraction.
- Streamlined operations during peak seasonal periods to effectively meet increased demand.
Certified Babysitter
Self-Employed
01.2017 - 01.2020
- Monitored children's safety and well-being throughout activities.
- Promoted positive behavior and responsibility through engaging activities.
- Maintained clean and structured environments to promote learning.
- Updated parents and guardians regularly on children's progress and activities.
Education
Associate of Arts And Sciences - Social Sciences
College of Southern Maryland
La Plata, MD12-2025
High School Diploma -
Leonardtown High School
Leonardtown, MD05-2021
Skills
- Point of Sale Management
- Sanitation Practices
- Customer Service Excellence
- Team Collaboration
- Problem-Solving
- Time Management
- Reliable and Adaptable
- Communication and Interpersonal Skills
- Conflict Resolution
Community Service
- Elks Lodge #2092 Volunteer, 2015-Present
- Special Olympics Horse Camp Volunteer
- Rock Out for Autism Volunteer
- Dress BeCause Fundraiser Volunteer
- Autism Awareness Day Volunteer
Activities
- Key Club, 2017-2021
- Best Buddies Mentor
- Student-to-Student Mentor
- Special Olympics Volunteer
- Choir & Journalism
Timeline
Lead Front Desk Receptionist
The Hair Company
11.2022 - 01.2024
Sales Associate
Pam's Hallmark
12.2021 - 03.2022
Ice Cream Server & Crew Lead
Bruster's Real Ice Cream
06.2021 - Current
Certified Babysitter
Self-Employed
01.2017 - 01.2020
Associate of Arts And Sciences - Social Sciences
College of Southern Maryland
High School Diploma -
Leonardtown High School