Kenneth Smith
Oxon Hill
Summary
Dynamic sales professional with a proven track record at Squire, excelling in client relationship management and achieving monthly sales quotas. Skilled in utilizing Microsoft Office and adept at fostering customer loyalty through personalized service. Recognized for consistently exceeding performance goals and enhancing customer satisfaction in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Sales Development Representative
Squire
Los Angeles
05.2022 - 11.2025
- Advertising promotions, explaining company policies, closing sales, and adapting to client needs
- Utilizing personal knowledge to provide personalized recommendations that lead you to increased sales revenue
- Utilize unique selling tactics to demonstrate the benefit of purchasing membership to meet target sales goals and improve customer loyalty
- Assist customers with questions, requests, and product transactions, while cultivating customer service and salesmanship skills
- Achieved monthly sales quotas and exceeded performance goals consistently
- First point of contact for many potential customers, so it's important to be able to build rapport and establish trust quickly.
Account Manager
yelp
Houston
11.2021 - 05.2022
- Gain marketing and sales experience by advertising promotions, explaining company policies, closing sales, and adapting to client needs
- Utilizing personal knowledge to provide personalized recommendations that lead you to increased sales revenue
- Utilize unique selling tactics to demonstrate the benefit of purchasing membership to meet target sales goals and improve customer loyalty
- Assist customers with questions, requests, and product transactions, while cultivating customer service and salesmanship skills
- KPI of a minimum of $15 000 plus in revenue, with a minimum of 3 deals weekly
Account Executive
Angi
Houston
06.2021 - 10.2021
- Anticipated customer needs and provide them with high-quality service and ensure customer satisfaction
- Working in a FAST-PACED environment for a multimillion-dollar company
- Working on a team with other sales associates to boost sales goals, conversion, and units through constant communication and celebrating accomplishments
- Connected with 200+ customers per day, supporting troubleshooting, providing product information, and building customer loyalty
- Connected with 200+ customers per day, building trust to advise on optimal product purchases
Membership Management
US Fitness
Alexandria
03.2019 - 05.2021
- Managing leads by keeping contact via email, telephone, and face-to-face interaction as well as working with different departments to ensure the overall customer experience.
- Connect with 100+ customers per day utilizing a courteous and professional manner to collect information and identify customer needs
- Meet and exceed daily productivity goals, including high call volume and appointment setting, and consistently earned top survey satisfaction scores
- Interact with customers, manage product transactions, resolve customer conflicts and answer questions, while advancing customer service and verbal communication skills.
- Apply problem-solving skills to resolve customer inquiries and disputes and escalate using appropriate channels when necessary
- Hit quotas monthly between 45-60 sales a month
- Meticulously handle POS system transactions to ensure seamless and accurate cashflow
Receptionist/Front Desk Associate
US Fitness
Alexandria
01.2018 - 03.2019
- Determine the needs of 40+ visitors/hr and connect with them
- Verified identification and documentation of 800+ daily guests
- Facilitated 600 calls daily resulting in a 20% increase in inbound sales
- Analyze and respond to customer feedback for a 99% satisfaction rating
- Greet and serve customers, answer phone calls, organize mail, monitor security and financial transactions, while enhancing communication and customer service skills
- Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety.
Applications and device test engineer
FCPS IT Department
Alexandria
03.2017 - 07.2017
- Examine electronic schematics and supporting documents to develop, compute, and verify specifications for drafting data, such as the configuration of parts, dimensions, and tolerances.
- Locate files relating to specified design project in database library, load program into the computer, and record completed job data.
- Review blueprints to determine customer requirements and consult with assembler regarding schematics, wiring procedures, and conductor paths.
Education
High School Diploma -
West Potomac High School
Alexandria, Virginia05-2017
Skills
- Organization and eye for detail
- Time management
- Activity planning and logistics
- Client relationships and communications
- MICROSOFT OFFICE (WORD, EXCEL, POWERPOINT)
- ZENDESK
- GOOGLE APPS (GOOGLE DOCS, SHEETS)
- CPR AND FIRST AID
- MARKETING AND BUSINESS OPTIMIZATIONS DEVELOPMENT
- Working with SaaS
References
Available upon request.
Timeline
Sales Development Representative
Squire
05.2022 - 11.2025
Account Manager
yelp
11.2021 - 05.2022
Account Executive
Angi
06.2021 - 10.2021
Membership Management
US Fitness
03.2019 - 05.2021
Receptionist/Front Desk Associate
US Fitness
01.2018 - 03.2019
Applications and device test engineer
FCPS IT Department
03.2017 - 07.2017
High School Diploma -
West Potomac High School