Summary
Overview
Work History
Education
Skills
Timeline
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Kenneth Tiffner

Baltimore

Summary

Dynamic General Manager with a proven track record at Jiffy Lube, excelling in operations management and leadership. Successfully enhanced sales and profitability through strategic initiatives and strong relationship building. Expert in training and coaching teams, fostering a culture of performance improvement and high employee satisfaction.

Overview

17
17
years of professional experience

Work History

General Manager

Jiffy Lube
08.2008 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Education

Certificate of Technical Studies - Heating And Air Conditioning

Lincoln College of Technology
Columbia, MD
2012

Cardinal Gibbons School
Baltimore, MD
06.2008

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Customer relations
  • Relationship building
  • Staff training/development
  • Inventory control
  • Verbal and written communication
  • Performance improvement

Timeline

General Manager

Jiffy Lube
08.2008 - Current

Certificate of Technical Studies - Heating And Air Conditioning

Lincoln College of Technology

Cardinal Gibbons School

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Kenneth Tiffner