Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tameika Woody

Chevy Chase,MD

Summary

Highly organized and dependable professional with a proven track record of managing multiple priorities while maintaining a positive attitude. Demonstrates a strong willingness to embrace additional responsibilities to achieve team objectives and drive success. Known for adaptability and a proactive approach, consistently contributing to a collaborative work environment. Committed to delivering exceptional results through dedication and teamwork.

Overview

26
26
years of professional experience

Work History

Aftermarket Sales Manager

Ourisman Honda Bethesda
Bethesda , MD
09.2024 - Current
  • Enhanced revenue growth through effective negotiation of contracts and pricing agreements.
  • Boosted customer satisfaction with tailored product offerings and personalized service.
  • Developed comprehensive training programs for new recruits, ensuring a strong understanding of company products and services.
  • Increased aftermarket sales by developing and implementing strategic sales plans.
  • Built relationships with customers and community to establish long-term business growth.

Aftermarket Sales Manager/Service Advisor

RRR Auto Sales/Group 1
Greenbelt, MD
02.2018 - 08.2024
  • Skilled at working independently and collaboratively in a team environment.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Strengthened communication skills through regular interactions with others.
  • Worked effectively in fast-paced environments.

Front Desk Receptionist

Children's First, LLC
Largo, MD
09.2016 - 05.2021
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Provided administrative support to medical staff, assisting with various clerical tasks as needed.
  • Helped patients complete necessary medical forms and documentation.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Organized, maintained and updated information in computer databases.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Store Manager

Everything But Water
Tysons Corner, VA
03.1999 - 01.2016
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Created employee schedules to align coverage with forecasted demands.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Education

Some College (No Degree) - General Studies

Montgomery College
Silver Spring, MD

High School Diploma -

Springbrook High School
Silver Spring, MD
05.2000

Skills

  • Organizational Skills
  • Critical Thinking
  • Verbal Communication
  • Active Listening
  • Customer relationship management
  • Staff training and development
  • Customer service
  • Time management
  • Attention to detail
  • Reliability

Timeline

Aftermarket Sales Manager

Ourisman Honda Bethesda
09.2024 - Current

Aftermarket Sales Manager/Service Advisor

RRR Auto Sales/Group 1
02.2018 - 08.2024

Front Desk Receptionist

Children's First, LLC
09.2016 - 05.2021

Store Manager

Everything But Water
03.1999 - 01.2016

Some College (No Degree) - General Studies

Montgomery College

High School Diploma -

Springbrook High School

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