Tanika Burroughs
Rosedale
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Additional Assistant
Baltimore County Public Schools
10.2023 - Current
- Provided support to help students with special needs learn and grow.
- Escorted students to different school locations to provide ongoing assistance.
- Monitored student actions and applied established interventions to redirect behavior and resolve conflicts.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Established professional relationships with parents and other teachers to increase rapport and support.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Personal Banker
PNC Bank
12.2022 - 10.2023
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Verified customer identity and reviewed documentation for accuracy.
I.E.P Aide
Time Organization
03.2019 - 06.2020
- Offered caring companionship and emotional support.
- Observed and monitored children's activities.
- Documented student progress and communicated with parents to keep informed.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Salon Owner/Operator
Healing Touch of Beauty Salon
02.2011 - 01.2015
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
Education
No Degree - Legal Studies
University of Maryland Global Campus, United States
United States05.2024
Associate of Arts - Fashion Design
Baltimore City Community College
Baltimore, MD12.2021
Skills
- Complaint resolution
- Creative problem solving
- Account updating
- Recordkeeping strengths
- Brand representation
- Appointment scheduling
- Customer relations
- Positive and professional
- Banking operations support
- Building rapport
- Follow-up skills
- Opening and closing accounts
Timeline
Additional Assistant
Baltimore County Public Schools
10.2023 - Current
Personal Banker
PNC Bank
12.2022 - 10.2023
I.E.P Aide
Time Organization
03.2019 - 06.2020
Salon Owner/Operator
Healing Touch of Beauty Salon
02.2011 - 01.2015
No Degree - Legal Studies
University of Maryland Global Campus, United States
Associate of Arts - Fashion Design
Baltimore City Community College
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