Kenyetta Daniels
Landover
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
25
25
years of professional experience
Work History
Spa Technician
Gaylord National Resort & Convention Center
02.2024 - Current
- Delivered exceptional customer service, addressing concerns promptly and professionally.
- Streamlined appointment scheduling process, resulting in reduced wait times for clients.
- Developed tailored treatment plans for specific client concerns such as stress reduction or muscle tension relief.
- Maintained a relaxing atmosphere throughout the spa facility, ensuring client comfort at all times.
Security Officer
BTI Security Co.
09.2021 - 12.2023
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Responded quickly to emergency situations to assess and deflect issues.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Customer Service Representative
BestBus
04.2016 - 01.2020
- Accurately completed reservations.
- Received and processed credit payments.
- Served multiple customers simultaneously in a stressful environment.
Billing & Coding/Medical Assistant
Metro Area Chiropractic & Rehab
09.2011 - 11.2014
- Accepted and processed Insurance cash, credit cards and checks, checking for validity.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Worked with multiple departments to check proper billing information.
Customer Service Representative
Verizon
01.2000 - 03.2006
- Handled collection customers inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Medical Assisting/ Billing & Coding
TESST College of Technology - Alexandria
Alexandria, VABusiness Management
University of Maryland - College Park
College Park, MDAssociate of Applied Science - Esthetician
Hair Academy Inc - New Carrollton
Hyattsville, MD05.2023
Skills
- Preventing Incidents
- Medical Emergency Response
- Active Listening
- Skin Rejuvenation
- Body Shaping
Timeline
Spa Technician
Gaylord National Resort & Convention Center
02.2024 - Current
Security Officer
BTI Security Co.
09.2021 - 12.2023
Customer Service Representative
BestBus
04.2016 - 01.2020
Billing & Coding/Medical Assistant
Metro Area Chiropractic & Rehab
09.2011 - 11.2014
Customer Service Representative
Verizon
01.2000 - 03.2006
Medical Assisting/ Billing & Coding
TESST College of Technology - Alexandria
Business Management
University of Maryland - College Park
Associate of Applied Science - Esthetician
Hair Academy Inc - New Carrollton
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