Mackenzie Powell
Rockville
Summary
Compassionate Certified Nursing Assistant experienced in delivering high-quality care to individuals from diverse backgrounds. Achieved patient satisfaction by diligently addressing medical and personal needs while ensuring safety and comfort. Adaptable and collaborative, with strong interpersonal skills and a commitment to excellence in service.
Overview
5
5
years of post-secondary education
4
4
years of professional experience
Work History
CNA
Shady Grove Adventist Hospital
Clarksburg
2025.11 - Current
- Assisted patients with daily living activities and personal hygiene.
- Assistance with patient ambulation
- Monitored vital signs and reported changes to nursing staff.
- Taking vitals
- Taking blood sugars
- Doing EKGs
- Assisted in positioning patients for comfort during examinations and treatments.
- Provided emotional support to patients and families, improving overall patient experience and comfort.
- Supported patients during mobility exercises and rehabilitation tasks.
- Documented patient progress and care details in electronic records.
- Collaborated with healthcare team to implement care plans effectively.
- Educated families on patient care techniques, fostering better understanding and compliance with safety measures.
- Ensured compliance with infection control protocols throughout the facility.
- Maintained cleanliness and safety of patient rooms and equipment.
- Performed thorough cleaning of patient areas to maintain hygiene standards.
Delivery Driver
Papa John's Pizza
Gaithersburg
2025.06 - 2025.10
- Delivered pizzas and other menu items to customers promptly.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Maintained vehicle cleanliness and ensured proper safety standards.
- Conducted regular inspections of delivery equipment for maintenance needs.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Received daily delivery instructions and route assignments from dispatch.
- Ensured safe driving practices in all weather conditions to protect deliveries and maintain safety.
- Communicated effectively with customers regarding order status and delivery times.
- Managed cash and handled transactions during deliveries efficiently.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Provided exceptional customer service to enhance overall experience with the brand.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Handled merchandise in accordance with product handling standards.
Cashier
Manhattan Pizza
Clarksburg
2022.09 - 2024.07
- Kept well-stocked cashier lanes and store shelves to promote strong sales.
- Processed new orders quickly and accurately, completing daily transactions.
- Credit cards, checks, gift cards, and coupons were all processed by me.
- Am in charge of issuing receipts, refunds, change, and tickets.
- Help customers by guiding them and answering their questions.
- Restocked shelves with merchandise to maintain inventory levels.
- Educated customers about promotions to increase sales.
- Prepared customer orders by packaging items securely for delivery.
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
- Am in charge of taking orders from customers.
- Was in charge of arranging and stocking merchandise.
- Put things on shelves and organize them.
- Label items with accurate prices and make sure that any price changes are handled quickly.
- Cleaned and organized checkout areas, including mopping floors and emptying trash cans.
Education
CNA -
Shady Grove Adventist Healthcare CNA Program
2025.11 - 2025.12
Business Management
Temple University
Philadelphia, PA 2023.08 - 2025.01
High School -
Clarksburg High School
Clarksburg, MD 2020.08 - 2024.01
Skills
- Patient mobility
- Vital signs
- Patient intake
- Daily living assistance
- Lifting and transferring
- Feeding support
- Hygiene support
- Toileting support
- Basic life support
- Patient training
- Patient instruction
- Infection control
- Sanitation practices
- Patient records
- Clinical records
- Cash handling
- Cash management
- Cash accuracy
- Customer service
- Customer relations
- Product knowledge
- Product suggestions
- Purchase assistance
- Sales expertise
- Sales
- Refunds and exchanges
- Receipt issuance
- Crisis intervention
- Verbal communication
- Effective communication
- Team collaboration
- Creative problem-solving
- Problem solving
- Complex problem-solving
- Time management
- Multi-tasking
- Multitasking
- Physical stamina
- Flexibility
- Relationship management
- Store maintenance
- Merchandising expertise
- Cash register operations
- Coin counting
- Money management
- Confidentiality maintenance
- Customer guidance
- Feeding support
- Basic life support
- Toileting support
- Hygiene support
- Crisis intervention
Timeline
CNA -
Shady Grove Adventist Healthcare CNA Program
2025.11 - 2025.12
CNA
Shady Grove Adventist Hospital
2025.11 - Current
Delivery Driver
Papa John's Pizza
2025.06 - 2025.10
Business Management
Temple University
2023.08 - 2025.01
Cashier
Manhattan Pizza
2022.09 - 2024.07
High School -
Clarksburg High School
2020.08 - 2024.01