KEONA Allen

• Managed patient scheduling and coordinated appointments effectively.
• Facilitated communication between patients and healthcare teams seamlessly.
• Prepared examination rooms and ensured cleanliness consistently.
• Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
• Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
• Collected urine samples from patients for drug screens or pregnancy tests when necessary.

* Keeping detailed records of claims.

* Comply with state regulations and policies

*Verify and obtain information

*Research claims

*Adjudicate Claims

*Process claims meeting quality and production goals

• Check patients in for appointments, verify insurance and update current information
• Act as liaison between patient and physician by filtering phone calls and patient needs
• Schedule patient appointments, make reminder appointment calls
• Responding to patients/customer inquiries
• Working with other team members to ensure the best customer/patient satisfaction
• Ability to interface with a culturally diverse population
• Display exceptional oral and written communication skills

• Triage patients and complete pre exam assessment including vitals
• Apply Holter monitors and Zio patches for cardiac monitoring
• Perform electrocardiogram and patient education

• Triage patients, take vital signs, and assist in comprehensive patient care to enhance patient experience
• Schedule patient appointments, fill prescriptions and create referrals to out of network providers
• Maintain medical supplies inventory and conduct maintenance checks on medical equipment to ensure operational readiness
• Cross-trained in call center, answered calls and directed inquiries to appropriate personnel for timely patient support

• Ensured integrity of collection process through accurate patient identification
• Secured patients' insurance information for efficient specimen processing and billing
• Followed CDC safety guidelines and regulations for effective specimen collection and handling

• Collect and confirm accurate patient insurance information for billing purposes
• Verify ICD 9 codes for specimen testing to reduce specimen rejection and billing errors
• Adhere to CDC safety guidelines for proper specimen collection and handling

• Triage patients and complete pre exam assessment including vitals
• Report abnormal findings to physician for further assessment
• Record patient history verifying reason for visit

• Administered blood draws and injections for adult and pediatric patients, ensuring comfort and safety
• Triage patients, take vital signs, and assist with all areas of patient care
• Coordinated office visits to enhance patient satisfaction through efficient workflow