Keona Green
Baltimore,MD
Summary
Motivated worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
7
7
years of professional experience
Work History
Custodian
Howard County Public Schools
08.2023 - Current
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Maintained well-organized supply closet for easy access to necessary tools.
- Streamlined facility maintenance by promptly addressing minor repairs.
Certified Nursing Assistant
CNA/GNA Right at Home
10.2021 - Current
- Assisted with activities of daily living by feeding, bathing, turning, and positioning patients
- Measured and recorded patients' vital signs daily
- Followed head nurse instructions to perform certain procedures
- Performed transition of care duties to include but not limited to contacting patient's attending physician, medical power of attorney, and medical providers for information pertaining to special needs
- Followed all policies and procedures to maintain a safe environment
- Complied with HIPPA Privacy Act by protecting confidential patient information
- Maintained administrative files in accordance with company policies.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Provider Relations Representative
Centene/MPC
08.2018 - 12.2020
- Handled provider relation inquiries and problems via telephone, internet or written correspondence
- Handled a wide range of inbound calls within a managed care setting
- Provided effective and timely resolution of a range of provider inquiries
- Provided health plan benefits to customers and providers
- Kept records of provider interactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Referred unresolved provider grievances to designated departments for further investigation
- Responded to provider inquiries about claim or prior authorization results.
Pre-School Teacher's Assistant
Beth El Pre-School
03.2017 - 08.2018
- Instructed children in activities designed to promote social, physical and intellectual growth
- Attended to children's basic needs by feeding, dressing, and changing diapers
- Assisted with teaching basic skills such as color, shape, number, and letter recognition
- Established and enforced rules for behavior and procedures for maintaining order
- Prepared materials and classrooms for class activities
- Enforced all administration policies and rules governing students
- Made weekly and/or monthly calls to parents to discuss their children's progress and needs
- Assisted with receptionist desk duties (as needed) which include but not limited to greeting and welcoming guests, answering and transferring all incoming calls, checking and forwarding emails, answering questions, and addressing complaints.
Education
High School Diploma -
Edmondson West-Side High School
Baltimore, MD06.2011
Skills
- Driven to provide superior customer service and achieve results
- Excellent verbal and written communication skills
- Strong computer skills with exposure to Microsoft Office and Internet applications
- Highly organized with an aptitude to multi-task and maintain a strong attention to detail
- Problem-Solving
- Responsible and Dependable
Honors Awards
- First Aid, CPR, AED Certified
- Geriatric & Certified Nursing Assistant
References
Available upon request
Timeline
Custodian
Howard County Public Schools
08.2023 - Current
Certified Nursing Assistant
CNA/GNA Right at Home
10.2021 - Current
Provider Relations Representative
Centene/MPC
08.2018 - 12.2020
Pre-School Teacher's Assistant
Beth El Pre-School
03.2017 - 08.2018
High School Diploma -
Edmondson West-Side High School
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