Summary
Overview
Work History
Education
Skills
Timeline
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Keonna Lucas

Suitland

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Works well with others and individual tasks.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Taco Bell
12.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

General Manager

Wingstop
04.2022 - 11.2023
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.

Shift Manager

McDonald's
01.2013 - 05.2020
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Excelled in every store position and regularly backed up front-line staff.
  • Tracked receipts, employee hours, and inventory movements.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

Education

High School Diploma -

Suitland High School
Forestville, MD
06.2008

Skills

  • Recruiting and Interviewing
  • Employee Scheduling
  • Product and Service Knowledge
  • Cost Reduction
  • Employee Performance Evaluations
  • Money Handling
  • Schedule Oversight
  • Cost Control
  • Staff Management
  • Retail Operations
  • Sales Reporting
  • Performance Reviewing
  • Customer Relations
  • Orientation and Training
  • Customer Rapport
  • Team Motivation
  • Employee Performance Evaluation
  • Industry knowledge
  • Team building
  • Conflict resolution
  • Inventory management
  • Staff training and development

Timeline

Assistant Manager

Taco Bell
12.2023 - Current

General Manager

Wingstop
04.2022 - 11.2023

Shift Manager

McDonald's
01.2013 - 05.2020

High School Diploma -

Suitland High School

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Keonna Lucas