Kera Douglas
Baltimore
Summary
-Detail-oriented Medical Assistant/ Medical Professional with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquotting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients, Follow directions from supervisor/shift lead on shift, assure patients get the proper health care they need, great with communicating with team member's, completed fmla forms, &more
-Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
8
8
years of professional experience
Work History
Medical Assistant
GBMC HealthCare - Greater Baltimore Medical Center
06.2023 - 11.2025
- Coordinated communication between patients and healthcare providers, ensuring timely follow-up on inquiries.
- Trained new staff on administrative procedures and patient interaction protocols to ensure consistency.
- Helped patients complete necessary medical forms and documentation.
- Procedures with Medical doctors
- Stocking, Cleaning rooms, supply count
- Checking patients in ,Doing vital,
- Injections
- Assisting ultrasound technicians when needed
- Patient record transfers
- Prior authorizations
- Ensured HIPAA compliance by securely managing sensitive patient information and maintaining strict confidentiality protocols.
Lab tech
Johns Hopkins
09.2022 - 06.2023
- Receive specimen
- Collect information from nurses
- Answer phones
- Centrifuge and aliquotting
- Send out test
- Conducted laboratory tests to analyze samples and diagnose conditions.
- Analyzed test results, documenting findings accurately for further evaluation and reporting.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
Processor
Pal corporation
03.2019 - 08.2022
- -Informed customers and sales departments of ship dates, progress and product issues.
- -Maintained proper product storage and organized warehouse inventory.
- -Organized shipment reports by tracking stock levels and process orders.
- -Filed paperwork according to standard operating procedures and entered data points into tracking system.
- -Identified and helped resolve nonconforming product issues to support accurate order fulfillment.
Sales Associate
KC Beauty
12.2017 - 03.2018
- Executed sales strategies to meet and exceed monthly sales targets consistently.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Processed and reconciled cash transactions, ensuring accuracy and compliance with financial protocols.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Collaborated with team members to execute promotional events, increasing customer engagement.
- Maintained organized sales floor, ensuring product displays were visually appealing and well-stocked.
Education
Certified - Phlebotomy
School of Phlebotomy Vein Skills
Baltimore04.2016
Certified - Medical Assistant
School of Phlebotomy Vein Skills
Baltimore04.2023
High School Diploma -
Kenwood High School
Baltimore, MD05-2015
Skills
- Ability to Work in a Team
- Fast Learner
- Communication Skills
- Computer Skills
- CPR Certified
- First Aid
- HIPPA & OSHA Compliance
- Organization
- Attention to Detail
- Word, Microsoft Office
- Vital sign monitoring
- Data entry
- Customer service
- Medical terminology knowledge
Timeline
Medical Assistant
GBMC HealthCare - Greater Baltimore Medical Center
06.2023 - 11.2025
Lab tech
Johns Hopkins
09.2022 - 06.2023
Processor
Pal corporation
03.2019 - 08.2022
Sales Associate
KC Beauty
12.2017 - 03.2018
Certified - Phlebotomy
School of Phlebotomy Vein Skills
Certified - Medical Assistant
School of Phlebotomy Vein Skills
High School Diploma -
Kenwood High School